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I am a hard-working Masters graduate looking for a new opportunity to develop my professional experience. I am keen to learn as I aim to build upon the numerous skills developed through my academic and previous employment experience in order to take on the challenges of a new role. I have excellent written and verbal communication skills developed primarily through my education and my numerous customer facing roles along with working as a one-on-one tutor. My broad and adaptable range of writing skills range from both creative and factual including academic research, letter writing, editorial, company and brand content amongst more.
Responsible for ensuring that all post sent to the office is accounted for and given to the addressee. All documents received must be physically and digitally filed correctly. Interpret and condense key information provided by customer and follow up with phone call, email or letter if necessary. Filtering and prioritising post by level of urgency for standard and non-standard enquiries. Working out and issuing compensation based on varying components. Composing letters of response using and adapting template drafts as necessary when appropriate Maintaining office duties including regular filing, administrative duties, general assistance and research along with assisting with tasks and projects when needed.
I provided an essential role in organising clients and employees at a busy salon based in the City of London. I was responsible for stock maintenance and orders, opening and closing, all till transactions and cashing up duties along with varied tasks necessary in the day to day running of the salon.
I provided customers with high standard customer service in line with luxury nature of brand and products, tailoring my approach to suit each customer. I was able to demonstrate specific product knowledge and use of products when necessary, including maintaining stock awareness of various categories. Consistently worked as a part of a strong team, aiming to meet or exceed personal Key Performance Indicators (KPI’s) and targets set by boutique and regional managers. High quality housekeeping standards in line with luxury brand, assisting with in store events and Visual Merchandising. Work in the stock room to help with deliveries and packaging of items including creating sets and gift wrapping.
I provided a high standard of customer service in my short term role as temporary sales assistant for a number of luxury brands based at luxury retail outlet centre, Bicester Village.
I worked for a number of websites for Swedish companies launching in the UK. I provided content for websites and upcoming newsletters that were in line with the brand image.
I provided one to one tuition sessions specifically tailored to needs of each child using a creative approach to education in order to help build self-confidence and a passion for learning. Developing key skills in line with national curriculum. I undertook several specialised in house ‘training for excellence’ sessions relating to both the national curriculum and entrance examinations for grammar and private schools.
I provided customers with luxury customer service experience in line with company expectations, engaging and developing relationships with customers, following up sales when necessary. I was an ambassador for Mulberry brand, demonstrating strong use of product knowledge to maximise and drive sales, helping to achieve high results in key in store targets, mystery shopper reports and other training tools. I was responsible for ensuring that visual merchandising presentations standards reflected the brand and met company requirements and maintaining stock awareness of various categories.
Philosophy and theory related to contemporary visual and aural cultures.
How to analyse and interpret contemporary visual and aural cultures in relation to theory and philosophy.
Secondary education resulting in G.C.S.E's and A'Levels.