About me
I am a performance and process improvement manager. Driven to give to make the world around me operate as smoothly as possible. I love seeing a customer use a product, a service, or to access the content they are looking for, knowing that I was responsible for them getting what they want. I get a buzz out of crafting the most efficient, cost effective, workflows needed for that to happen. Knowing that is something they don't have to worry about, because it just works. I have used this passion to deliver operational strategies in sport, digital content delivery management, live streaming, broadcast television and service delivery.
Work history
H
H
Assistant Exams Officer & InvigilatorHoe Valley High School
- Woking, United KingdomFull Time
Coordinated the entry and analysis of results data in education business tool, compiled reports for senior leadership and invigilated year 11 Mock exams.
J
J
Operations Support ManagerJenoptik
- Camberley, United KingdomFull Time
Managed three teams of software support engineers, service desk analysts and operations coordinators with a total of 11 team members. Managed performance of third-party call centre suppliers. Ensured continued customer satisfaction through achievement of agreed customer SLAs and continuous process improvements.
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Skills
- Operations
- Project Management
- Strategic Planning
- Pre Production
- Multi-platform Content
- Process Improvement
- Team Management
- Continuous Improvement
- Live Streaming
- Content Delivery
Education
B
B
• ITIL®V3 Foundation Certificate in IT Service ManagementBCS, The Chartered Institute for IT
- London, United Kingdom
BScUniversity of Portsmouth
- Portsmouth, United Kingdom
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