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Research and create new business relationships Communicate with customers and build positive relationships Monitor the Sales Team (London) Devising and establishing the company’s quality procedures, standards and specifications, developing best practices and benchmarks to support growth Responsible for overseeing new accounts, account administration (London) First point of contact for customer service escalations Responsible for raising all PO for the team tracking approval and dealing with Supplier queries regarding payment (London) Supports innovative initiatives to improve the quality, outcomes, and efficiency at the School Responsible for creating project plans, setting timelines, evolving effective communication, and implementing complex projects from start to finish Delivering process improvement projects end to end from the definition of scope through to conclusion. Evaluates employment records, policies and procedures; and verifies their compliance with established plans, policies and procedures. Creates and maintains compliance with documentation showing scope, procedures performed, findings, conclusions and recommendations of audit work. Prepares work papers that are organised, cross-referenced, and support review findings and recommendations. Recognised in the business as a go-to person for info and advice in the context of business process review and improvement. Project managing major projects for improvement strategies Identifying continuous improvements, conducting feasibility studies. Drive strategic planning activities and discussions that include regular interface with management and finance teams to provide analysis and recommendations for process improvements and implementation; Supervises staff on specific projects and provides project management oversight on complex projects including tracking implementation and monitoring effectiveness of organizational changes; Actively participates in process improvement staff development
• Acting as the main point of contact for clients • Managing the applications for Higher Education and Industry courses admissions • Manage day to day operations • Assist the Head of Operations with the operational processes and HR tasks • Managing day to day administration functions, including client liaison and managing operations systems • Responsible for the office supplies and facilities budget • Maintaining computerised and manual administration systems and producing operational and forecast reports • Lead the administration team to deliver a high standard of technical administrative support and a world class customer service in line with company strategies, policies and procedures • Seeking opportunities for continuous improvements in communication across the department and the group • Ensure over-arching Sales Process is followed and a consistent approach is adopted by all individual administrators within the team • Provide management information to senior management, including workflow assessments, resource requirements, team time management and client categorisation • Maintain client confidentiality, data protection and other legislative and organisational responsibilities • Arranging meetings with clients on behalf of Head of Operations • Prepare for meetings by pulling together all mandatory documentation and producing valuation reports of a very high standard • Manage the internship programme; assign work tasks, mentor, train, support and engage • Support the Head of Operations and Business Development with business development projects
Administration Coordinator, SSR, London, UK • Using a variety of software packages to produce materials such as documents and maintain presentations, records, spreadsheets and databases • Responsible for all the bookings within studios and facilities • Attending Industry events to network and promote the School • Managing and maintaining budgets, as well as invoicing • Managing and maintaining audio equipment and recording studios • Assisting the Facilities Coordinator with running the studios and managing equipment hire • Liaising with staff in other departments and with external contacts - !2 - • Through extensive market/product research ordering and maintaining equipment upgrading our existing equipment list • Liaising with Marketing Department, creating digital marketing material • Updating Social Media
Overseeing the layout, appearance and content of feature articles; Generating ideas for features with writing staff; Commissioning articles from freelance and in-house writers; Managing writing staff and freelance feature Editing and re-writing articles, some of which may be rejected or returned to the writer for revision; Overseeing artwork, design and photography for the features section of the magazine; Attending photo shoots; Organising meetings with writers and artists to discuss ideas for artwork, layout and features; Negotiating payments with freelance writers; Understanding and complying with media law and industry ethical guidelines; Selecting feature articles for each issue; Sending out briefs to writers, which can include word count, deadline, fee and writing style; Proofreading all pages before going to press; Raising the profile of the magazine; Networking with others at industry events; Assisting other staff to meet their deadlines.
• Equipment manager in AudioLab Interactive project, PLASA, October ‘13 • Assisting sole consultant for an iconic British luxury brand on their global shop audio system upgrade project • Assisting marketing consultant in a high quality commercial audio systems distributor project • Assisting marketing consultant for an intelligent audio solutions distributor project • Assisting marketing consultant for a high profile audio system manufacturer project.
• Worked under the supervision of the production team in order to support the function of the sound and communications department and maintain audio and communications equipment • Responsible for the proper setup of all instruments, amplifiers, speakers, microphones, mixing boards, projectors and spotlights, including running cables for power and sound transmission in the rehearsals • Responsible for wiring up more than 18,000 casting the nights’ of the ceremonies
Project Management course
First Aid training
Sound Design, Music Technology, Sound Recording, Composition, Film Studies, History of Electroacoustic Music, Music Theory, Video Editing