About me
An experienced Head of Client Services who is highly motivated with excellent communication skills, strong attention to detail and an organised multitasker. Determined to see a job through to a positive completion, by building strong client and supplier relationships, having a constructive approach to tackling problems and challenges, with a can-do attitude and a smile.
Work history
N
N
Head of Client ServicesNirvana CP H
London, United KingdomFull Time
• Founded the Client Services dept, reporting directly into the CEO, pivotal role in establishing and implementing an efficient way of working across all departments.
• Managing a team responsible for all client facing functions including, Marketing & Communications, Research & Development and Front of House.
• Delivering total project management across all launches and managing on-going client relations and retained accounts.
• Managing brand strategy/creative design process from concept through to delivery.
• Coordinating Project Managers and project outputs to meet agreed timescales and budgets.
• Delivering accurate cost estimates.
• Supporting the New Business team with client pitches and account development.
• Seeking out new opportunities by adding value through relationship building with key clients/house accounts, to increase their overall spend.
• Leading Forecast and Sales Strategy meetings.
• External recruitment, both freelance and permanent, as well as internal resourcing and mentoring.
• Social marketing and self-branding of Nirvana.
N
N
Creative ProducerNirvana CP H
- London, United KingdomFull Time
• Developing project briefs with clients, suggesting suitable materials, production routes and post-production in line with their budget, timelines and objectives.
• Effective client communication and managing suppliers to ensure the smooth running of all projects, identifying any potential problems in advance, ensuring delivery dates and budgets are met.
• Working with in-house studio and external design agencies on concept / design-based projects.
• Managing the overflow of artwork and retouch projects directly from the biggest client Burberry.
• Attending national and international trade shows – Packaging Innovations and Luxe Pack.
• Project Management from initial creative concept stage, through to final delivery.
• Managing retail store launches as well as providing all packaging requirements.
• Supervising / mentoring junior team members.
+ Show more
Skills
- Budget Management
- Client Communications
- Consulting
- Design Management
- Project Management
- Creative Services
- Brand Activation
Education
T
T
PassThe London College of Communication
- London, United Kingdom
6 weeks intensive photography skills