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Work history

UX Design ImmersiveGeneral Assembly
Jul 2021 - Nov 2021London, United KingdomFull Time
A 12-week training program in current and industry-standard research tools and methodologies of User Experience Design. Including: Contextual Inquiry, User Interviews, Affinity Mapping, Competitive and Comparative Analysis, User Flows, Site maps, Sketching, Wireframing, Rapid Prototyping, User Testing.
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Sales Support Team LeaderSoftcat
Jul 2019 - Jun 2021London, United KingdomFull Time
Head of Sales Support for the London Office supporting the wider London Sales Team Responsible for hiring, growing and developing the Sales Support function. Increasing the team from 15 to 21 people over 2 years whilst maintaining high levels of service to the Account Managers I supported and their customer Conducting monthly One to Ones with my direct reports including 2 Deputy Team Leader Supporting 2 Account Managers and supporting over £3,000,000GP worth of business in FY22

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