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A creative professional willing to merge my business skills to my creative ones, for a full development of my potential. Over 12 years experience working in leading positions in Contact Center/Shared Service Center environments (in a diverse set of functions such as Support, sales, HR, IT, Finance, Quality, Management). I have a reputation for delivering successful outcomes, beating expectations and providing a high energy working environment with a ‘get things done’ culture.
Cristina Castañeda is a self taught artist from Barcelona (Spain). She started painting and creating as a child, becoming her favorite games and entertainment. Specially during holidays in the family's country's side house, she would spend hours playing with charcoals, acrylics and building little monsters with the raw clay grabbed directly from the mountains. Maybe that's the main reason why she still loves playing with materials and creating textures on her paintings. After several years developing a career in business, in parallel to her artistic growth, a life-changing experience reoriented Cristina's attention to a self development and spiritual path, which has also been reflected in her latest years of painting. See portfolio at: http://www.castanedagranja.com
A Community of Yoga practitioners and entrepreneurs who support Yoga teachers to develop their own career as teachers in Barcelona. Concept and project development, project management, marketing strategy.
I offered project management services on continuous business process improvement to companies willing to optimize their processes by standardizing and reducing waste. As Training Consultant, I specialized in communication and management skills, designing and facilitating personal skills workshops.
Business process analyst, leading projects on a diverse set of functions such as Quality, Training and customer support. - Responsible for Internal and External ISO 9001 Audits around quality document control, process documentation and training areas. - Responsible for the Training process: develop training system, coordinate trainers. Coordinate and execute global training and development programs driven by the HR function. - LEAN Admin initiatives. Lead and train the teams organized under continuous improvement workshops. - Internal trainer in interpersonal skills such as Effective communications with customers in Contact Center environments, Personal Accountability, Effective meeting management, Conflict management, Effective presentations, etc. Received very positive feedback on the process and results achieved. - Responsible for the process and analysis of the Net Promoter Score system for customer satisfaction; provide project improvement proposals to senior management based on survey results. - Internal consultant for the group and managers in relation to the support, quality and training processes. Provide consulting and adequate support on Applications, Tools, Policies and Processes.
- Provide consulting and adequate support to Admin Community in terms of Support Admin activities, systems and processes. - Identify training needs, discuss and decide with Management, act as a trainer within the team. - Define the requirements acquiring, developing and enhancing application solutions. - Effectively integrate new tools and processes within the function to achieve maximum productivity gains, whilst meeting the needs of the organization and maintaining proper business controls.
A comprehensive process of self-knowledge to lead your personal and professional life. The course is aimed to provide you with the right framework for self-study and development of the skills necessary to achieve your objetives in life through coaching and other techniques such as pnl, gestalt, etc.
Postgraduate studies on Illustration.
Master studies on Total Quality Management, focused on process improvement, project management and quality business management system implementation (ISO).
Degree on Business Administration, specialty on Marketing.
Award for outstanding work and improvement ideas, Process Improvement