Work history
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Senior Operations OfficereScribers
London, United KingdomFull Time
• Oversees team of Operation Officers
• Manage +100 freelance transcribers and stenographers
• UK Courts and Tribunals accounts include: Ministry of Justice, Ministry of Defence, Court of Appeal, and Crown & Civil courts in England, Wales, and Northern Ireland
• Manages any escalating client or freelance issues
• Works alongside Client Services and Deliveries departments to achieve KPI’s
• Upholds UK and EU GDPR rules by creating & editing procedural documents
• Schedules in-person transcription work around the UK
• Complete ownership of the Operations side of the business
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Operations OfficerAuscript
London, United KingdomFull Time
Auscript is one of the world’s leading transcription and court recording organisations. Auscript helps produce transcripts for cases heard in court. I aided in scheduling transcript requests for the UK Ministry of Justice, as well as leading the accounts for Northern Ireland, House of Lords, and the Nursing and Midwifery Council hearings. I helped to manage over 80 transcribers and stenographers making sure that transcripts were delivered accurately and on time following GDPR rules.
Scheduling and Managing Accounts: Daily maintenance of audio allocation to transcribers and transcript delivery. Working directly with Northern Ireland, House of Lords, and Nursing and Midwifery Council to schedule hearings. And trouble-shooting any transcript or audio requests including amending transcripts.
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Skills
- Advanced Excel
- CRM
- Studio Administration
- Production/project Management
- Production Scheduling
Education
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MAGoldsmiths University of London
- London, United Kingdom
Transnational Communications & Global Media (Masters)