Crystal Roberts
Available

Crystal Roberts

CoordinatorLondon, United Kingdom
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Connections
Pip Jamieson
PV
Crystal Roberts
Available

Crystal Roberts

CoordinatorLondon, United Kingdom
About me
I am proficient in client services, content management, project planning, and work flow management. I have worked for both UK and International organisations and vendors.
Projects
  • New Look
    New LookEcom imags taken at iHeart Studios for New Look
Work history
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    Senior Operations OfficereScribers
    London, United KingdomFull Time
    • Oversees team of Operation Officers • Manage +100 freelance transcribers and stenographers • UK Courts and Tribunals accounts include: Ministry of Justice, Ministry of Defence, Court of Appeal, and Crown & Civil courts in England, Wales, and Northern Ireland • Manages any escalating client or freelance issues • Works alongside Client Services and Deliveries departments to achieve KPI’s • Upholds UK and EU GDPR rules by creating & editing procedural documents • Schedules in-person transcription work around the UK • Complete ownership of the Operations side of the business
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    Operations OfficerAuscript
    London, United KingdomFull Time
    Auscript is one of the world’s leading transcription and court recording organisations. Auscript helps produce transcripts for cases heard in court. I aided in scheduling transcript requests for the UK Ministry of Justice, as well as leading the accounts for Northern Ireland, House of Lords, and the Nursing and Midwifery Council hearings. I helped to manage over 80 transcribers and stenographers making sure that transcripts were delivered accurately and on time following GDPR rules. Scheduling and Managing Accounts: Daily maintenance of audio allocation to transcribers and transcript delivery. Working directly with Northern Ireland, House of Lords, and Nursing and Midwifery Council to schedule hearings. And trouble-shooting any transcript or audio requests including amending transcripts.
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Skills
  • Advanced Excel
  • CRM
  • Studio Administration
  • Production/project Management
  • Production Scheduling
Education
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    G
    MAGoldsmiths University of London
     - London, United Kingdom
    Transnational Communications & Global Media (Masters)