I am addicted to beautiful minds, empathy and travelling. My passion are people and their undiscovered needs and behaviors. I love to co-create and deliver values for people's life. I'm a Design Thinker by heart with a twist towards Futures and Systems Thinking and I'm actively promoting those approaches across different organisations and units. I'm Pi-shaped professional with strong background in quality assurance and testing holding a MBA degree in Service Innovation and Design with focus on Customer Experience (CX). I gained my expertise in digital IT space working with B2B clients from around the world for past +12 years.
Work history
Senior Customer Experience Architect
Espoo, FinlandFull Time
The work is within Marketing and Communication area. I am involved in project which will renew our customer experience measurement in sales and delivery phase to have real-time, accurate and actionable insights into experiences and behaviour of the customers. It will give a holistic view of the full customer experience on three levels of the customer engagement: relationship, customer journey and touchpoint. My tasks within the project involves concept & solution design, and project management over technical deliveries. In addition, I am involved in designing a CX ecosystem internally and with our external partners as well as helping in designing CX approaches for Tieto customer teams.
Senior Customer Experience Architect
- Espoo, FinlandFull Time
The work was within Cloud Computing area. My focus is to bring design thinking and CX aspects closer to Enterprise Cloud (ECPS) organization, educate and inspire people and uplift transparency and trust. Furthermore, I worked to cover all aspects of digitization, interactions, foresight and innovation in transforming Tieto global requirements to ECPS/OneCloud ones. It means work with ECPS related services and products to streamline activities and innovation, requirements, and related functionalities to achieve seamless experience from consumer/customer/user/human point of view.
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Skills
- Client Service
- Business Design
- Architectural Design
- Collaborative Design
- Concept Design
- Design Innovation
- Design Thinker
- Experience Design
- Interface Design
- Service Design
Education
Master Business Administration
- Espoo, Finland
M.B.A. in Service Innovation and Design, minor in Customer Experience
Master of Science
- Katowice, Poland
M.Sc. in Computer Science in Economy
Awards
Tieto Data Quality Champion
Data Quality Champion "Grasz o Staz" - Student's Competition in Poland
Polish student's competition