Daniel Li



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About me

I am a hard-working individual seeking office support/reception opportunities, with a desire to be part of something bigger, contribute towards the company's successes and be an important team player. My previous work experience is in retail, customer service and hospitality - I am the perfect, friendly customer-facing team member that you are looking for with a can-do attitude!


  • Reception
  • Hospitality
  • Cantonese
  • Customer Service
  • Can do Attitude
  • Front of House
  • Motorbike
  • Receptionist
  • Microsoft Word Excel
  • Volunteering
  • Cash Handling
  • French
  • Meeting Setup

Work history



Oxfam Bookshop

Feb 2015
  • • Contributing to delivering a great customer experience in one of Oxfam’s most successful bookshops • Assisting with customer queries • Finding material to help boost sales, with an eye for detail


Temporary HR Admin Assistant at VCCP

Rose Recruitment

Jun 2015 - Sep 2015
  • • Set up new starters on the payroll and ensuring compliance with organisational procedures. • Coordinating and communication training appointments and assisting with diary management. • High attention to detail and sound administrative practices, working systematically and methodically whilst ensuring employee data integrity. • Updating databases and files with confidential and relevant information.


Night Receptionist & Porter

Richmond Gate Hotel

Nov 2014 - Feb 2015
  • • Welcomed and checked in guests, resolved complaints, served refreshments / room service orders. • Handled day-end procedures, managed security for money, keys and the property during the night. • Checked and accepted deliveries from suppliers. • Maintained the hotel to a high standard, set up meeting rooms, breakfast and the restaurant.



Hôtel de LA CIT

Dec 2013 - Sep 2014
  • • All reception duties: payments, billing, welcoming guests/groups, check in/out, bell services, luggage services, giving directions, booking travel/accommodation, escorted guests with the hotel’s shuttle, ensured that contractors signed in when on site, ensured confidentiality with VIP guests. • Answered the phone: forwarded calls appropriately to the relevant persons, liaised with the restaurant, administered reservations, confirmations and queries. • Supported the Night Auditor in cashing up and closure of the “day”.


Sales Assistant & Supervisor

Ryman The Stationer

Jul 2011 - Jul 2012
  • • Assisted customers with their needs and queries and diagnosed customer complaints. • Proven drive and enthusiasm with a desire to update product knowledge and skills. • Supported and assisted with co-workers’ development and training. • Focused on sales, assisting in running the branch efficiently, responsibility for the security, money and stock whilst being able to delegate tasks, build good team spirit and prioritising at busy times. • Document production: Printing, binding, laminating. Familiar with stationery products and services.



Postgraduate Higher Diploma in Hotel Management

Glion Institute of Higher Education

Jun 2012 - Dec 2014


    BA(Hons) Property Development and Planning

    University of the West of England, Bristol

    Aug 2007 - Nov 2010



      Glion Institute of Higher Education - Craft Based Learning

      • I was awarded a prize for my "Glion Spirit" for my part in the practical Craft Based Learning part of my course.