Work history
M
M
Customer Service ExecutiveMedtronic
London, United KingdomFull Time
Providing high levels of customer service for diabetes patients in the UK and South Africa on inbound and outbound calls to test their insulin pumps and order placements. Liaison with medical providers.
• Keeping accurate records of calls, products, and order placements using CRM system; high level of attention to detail as issues were of a critical medical nature.
• Taking ownership of issue resolution
• Personable phone manner, with a strong focus on the customer experience
S
S
Guitar TutorSelf Employed
London, United KingdomFreelance
Providing individual and small group guitar and bass guitar tuition for beginner and intermediate students.
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Skills
- Customer Care
- Marketing
- Social Media Marketing
- Music Promotions
- Microsoft Office
- Photoshop
- IT
- Client Services
- Sales
Education
A
A
Customer Service NVQ Level 2Acorn Inc.
- Stoke-on-Trent, United Kingdom
N
N
A LevelsNewcastle Under-Lyme College
- Stoke-on-Trent, United Kingdom
Music B-Tech (Merit), 2 additional A-Levels (English and Philosophy) grades A and B
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