Assistant Manager/ Nominated Person at Ann Summers Kingston August 2013 - September 2015 Duties included: • Visually merchandising the store in order to increase sales. • Completing finance paperwork. • Organising and hosting training events for employees. • Reviewing and assessing the customer service skills of each employee. • I ran the store as key holder and supervisor when management were not present. • Continually visited other stores in London to assist with training staff. Sales Consultant at Ann Summers Kingston February 2013 - August 2013 Duties included: • Aiming to hit sales targets. • Offering and delivering outstanding customer service. • Consistently volunteering to help other local stores when they needed sales consultant cover.
Part time work while studying: • Opening and closing the store • Greeting customers • Preparing and serving beverages • Cleaning • Stock replenishment • Training new staff members
Part time work during studies: • Greeting customers • Answering calls and booking appointments • Handling any customer queries or complaints • Building rapport with clients • Diary management
PRIDE stands for: Passion, Respect, Inclusiveness, Daringness and Expertise. In every store throughout the company, one person was put forward to win this award by their management. I won the award for the year 2014, out of all of the nominees throughout the company, and I believe this to be a great achievement. www.annsummers.com