About me
I am somebody who has varied interests. I enjoy all the typical mile is activities along side more niche interests such as cities, transit, politics ad the arts. I would describe myself as quite driven and within the next five years, I aim to publish a work of fiction, speak at least another language at a good conversational level, and to complete an extended solo trek. I will be starting an evening MSc in October in Cities (geography, data science, sociology and history).
Work history
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Registration Service Operations managerTower Hamlets Council
London, United KingdomFull Time
To perform the duties of a colleague, who eventually left the organisation, whilst undertaking my duties as a Principal Officer. The role involves directly supporting the head of service to ensure the office runs smoothly and that all processes are clear, simple and adhered to.
• Moved 75% services to an online booking platform resulting in a 95% channel shift for one of our services.
• Created simple end-of-day cashbooks so that money could be monitored more efficiently and simplifying the monthly reports.
• Created new methods of storing, monitoring and recording the issue of secure government stock.
• Assisted with the implementation of ICT specification for the new office.
• The lead ICT assistant in the office.
• Monitored customer satisfaction and created reports for the Head of Service and Director
of Governance
• Used CRM to ensure our website was up-to-date
• Created telephony scripts to ensure customers are routed to the correct department and to
reduce corporate complaints.
• To monitor KPIs and manipulate the diary to ensure KPIs are achieved.
• Seen as the deputy by the team when managing the challenges and changes that have
occurred due to coronavirus including; shift to WFH, implementing new government mandated procedures, ensuring COVID security of site, compiling risk assessments, creating internal and external communications and maintaining team resilience.
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Business Support ManagerTower Hamlets Council
London, United KingdomFull Time
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Skills
- Administraion
- Accounts Administration
- Business Administration
- Vendor Management
- Account Management
- Accounts Payable
- Conducting
- Public Speaking
- Operational Management
- Operational Admin
- Operations Management
- Business Operations
- Business Development
- Business Innovation
- Business Management
- Team Management
- Teamworking
- Coordinating Teams
- Independent
- Diary Management
- Diary Coordination
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Customer Facing
- Customer Focused
- Customer Care
- Customer Service
- Customer Satisfaction
- Data
- Data Collection
- Data Driven
- Data Input
- Data Management
Education
B
B
MScBirkbeck College, University of London
London, United Kingdom
MSc Cities
BAUniversity of Westminster
- London, United Kingdom
English Language and Linguistics