I am a freelance Client Service Manager with an INTJ personality and a third culture man who is a polyglot fluent in four languages; English, Dutch, Papiamento, and Spanish. I've worked in marketing and advertising for the last ten years. With a diverse background in ATL, TTL, and BTL that ranges in projects focused on producing 360-degree campaigns from concept to realization, packaging design, and social media campaigns. Over these nine years, I've worked in several roles across the Client Service Department, such as Production Assistant, Integrated Account Manager, Senior Account Manager, Brand Manager, and Account Director. I am at my best when involved in all aspects and stages of a project – developing new creative solutions while keeping the end goal clear to produce outstanding results for both the client and the agency. Furthermore, throughout my career, I've worked with clients such as Intersport, L'Oréal, and Reckitt Benckiser, to name a few.
Work history
Account ManagerWieden+Kennedy
- Amsterdam, NetherlandsFreelance
Client: Amazon Music.
Execution: ATL + Social.
Region: Global.
Assumes role of day-to-day client contact.
Masters process and production within timelines and budgets.
Influences the development of the highest quality of creative work by sharing knowledge of the
client/business/brand and demonstrating strong creative judgment. With the ability to effectively and appropriately interact with co-workers at a variety of levels, across many
disciplines.
Effectively facilitates the communication between W+K, client and our partner agencies (media,
retail, digital) to ensure seamless creative outcome and media placement.
Researches and understands the brand, its category and its competitors to provide added value for
the client and proactively anticipates and resolves problems.
Understands the basics of how project management and budget management impacts account and
agency profitability while working under pressure and meeting deadlines in a fast-paced creative environment. By consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations.
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Account DirectorWilderness Agency
- Amsterdam, NetherlandsFreelance
Client: BBC First, Guinness World Records, Zen Running & ScreenSkills.
Execution: Digital + Social.
Region: EMEA + Global.
Maintaining a high retention rate, developing long term relationships with clients.
Being creative, innovative while having a consultative approach to dealing with clients.
Motivating while being an inspiring leader who can drive the team while achieving their optimum performance.
Leading the team in knowledge sharing, creating regular opportunities for cross-team learning and up-skilling while delivering high-quality work, leading calls/meetings, adhering to deadlines.
In-depth knowledge and understanding of the whole current and future client portfolio in Amsterdam, with an emphasis on what it takes for the team to deliver projects within deadlines and to a high standard.
Reporting directly to the Managing Director and as part of the Senior Leadership team working closely with the central team and Account Directors in all territories.
Celebrating successes and highlighting opportunities for growth amongst the team, exploring efficiencies and new ways of working to maximise turnover and results by identifying vacancies and striving to produce award-winning work.
Coaching & effective listening skills while being a real people person, engaging with both new and long-standing team members identifying their strengths and development areas by finding areas to upsell your current roster whilst also seeking and securing new business opportunities.
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Skills
- Pre Production
- Production
- Post Production
- Client Services
- Marketing
- Advertising
- FMCG
- Foreign Languages
- Photography
- Account Management
- PR
- Social Media Advertising
- Social Media Marketing
- Social Media Management
Education
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MAErasmus University Rotterdam
Rotterdam, Netherlands
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Erasmus Exchange SemesterLucerne University of Applied Sciences and Arts
- Lucerne, Switzerland
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