About me
I am a hard working, committed individual who has a good work ethic and a passion for learning. I have a lot of experience in a varied number of fields; and I enjoy applying them to new and exciting tasks. If I was to be employed by you I can guarantee you would not be disappointed by the choice you made; I am passionate about my job and I put 100% effort into every task I commit myself too.
Work history
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Customer Service Account ManagerEsure
Manchester, United KingdomFull Time
Customer service/ admin management.
Whilst working for Esure I have been purely customer services based and have received training in all aspects of motor insurance. On a daily basis I speak with both new and existing customers and help them with all manners of queries… weather it be setting up a new policy; making a change to an existing one, taking payment, or dealing with complaints and trying to resolve the issue they have quickly and effectively so the customer still feels like a valued customer within esure.
I also have to manage my own time as an agent; arrange call backs, transfer customers to the right department, and create a positive image for both myself and the company with every customer I interact with.
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General Manager / office managerThe wiend bar
- Wigan, United KingdomFull Time
Whilst being the general manager of the bar I worked with all aspects of managing the business… My main responsibilities included payroll, HMRC compliance, HR, stock ordering, stock rotation, health and safety and staff training to make sure the best possible customer service experience and brand standard was achieved every time.
I also managed the office on a daily basis; booking in appointments, dealing with customers over the phone, making sure there was an accurate and up to date filing system, making sure invoices were processed/ paid correctly and on time. Etc
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Skills
- Social Media Management
- Computer Literate
- Customer Relations
- Higher Education
- Administration
- Event Organisation
- Organised
Education
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nvq Unto Level 3 HairdressingWigan & Leigh College
- Wigan, United Kingdom
NVQ levels 2 & 3
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Professional ReceptionistWigan & Leigh College
- Wigan, United Kingdom
Did this along side my course. Qualified in reception and admin duties and learned how to properly manage an office/ reception.
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