About me
Agile Business Analyst|Project Manager and Managing Consultant (freelance through Ecarg Ltd) with wide experience in IT digital channels, a professional attitude and excellent interpersonal/communication skills. Eager to reflect a strong background in Change Management, Requirements Engineering, Process Modeling and Stakeholder Management, with my motivation for excellence and to succeed in any project environment.
Strategic rollout of Mobile Banking capabilities with specific consideration of;
* Complex security process integration
* Credential management process (Access, Activation and Reset)
* Payment process
* Fraud controls implementation: Specific operation alerts and records (Access and Payments controls)
* Regulatory and semi regulatory compliance processes (The Second Payment Services Directive (PSD2), General Data Protection Regulation (GDPR), etc.)
* UI Design review to align process designed
* Design accessibility definition and implementation
* Analytics tagging definition and implementation
* Test process implementation (Defect management)
* Anxillary product features (Product insights, Loyalty reward, messaging, etc.)
* Threat Modelling of existing and new processes
Expertise in applying complex process review and definition, Requirements Engineering, Stakeholder management, process and systems analysis, process modeling etc..
Core background in both Agile and Waterfall methodology with specific focus on Software Development Cycle (SDLC). Extensive use of Process Mapping tools and collaborative tools for Story Mapping; ;for requirements engineering to deliver on projects
Proficient in the use of Microsoft office packages such as MS Visio, Excel, Powerpoint; adept in the use of requirement tracking tools like Jira.
Core client is Santander UK Technologies.
Thirdparty supplier engagement: Cardlytics (Retailer offers), Arxan, IBM (Trusteer), Personetics (customer insights), Quadient (push notifications), Fluent Interaction (customer testing), etc..
Work history
Project Manager | Business AnalystSantander
Milton Keynes, United KingdomFreelance
* Advisory and rollout of Mobile Banking features
* Story mapping and feature break down
* Iteration planning
* etc.
Business AnalystSantander
- Milton Keynes, United KingdomFreelance
* Advisory and rollout of new Mobile Banking capabilities for Retail and Business customers on the Mobile Banking application
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Skills
- Agile
- Agile Development
- Stakeholder Engagement
- Stakeholder Management
- Process Improvement
- Business Analysis
- QA Testing
- Software Testing
- User Testing
- Risk Management
Education