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All things Music Production at Sony ATV's Film & TV Production Music Division.
Music Producer & Artist
I am an Apple Certified IOS & Mobile hardware Technician, responsible for triage, diagnosis, and repair of Apple hardware and software systems. In this role my job is to offer solutions to both simple & complex technological problems, while overcoming any objections to solutions. This role needs me to always be able to explain technology to a wide array users within the Apple technological ecosystem; leading to a plethora of opportunities to educate and more importantly be a facilitator to the learning customer.
As a Specialist at Apple, I have trained to be extremely IT proficient on Mac OSX systems. In my job role I help create, maintain and often repair the energy and the excitement around the Apple products, by providing the right solution in the form of support and assistance. Apple is dedicated to delivering a customer service experience that is unlike any other and this starts with discovering a consumers’ needs and their potential issues. With the timely support that I provide I have learnt the invaluable skill of problem solving, communication and attention to detail. Key Competencies Acquired: - Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. - Strong interest in technology, particularly Apple products, and agility at learning new products and features. - Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
The main objective that I set myself in this role is to ‘ensure that I am always proactive and continuingly providing the best service possible’. In this position at LC Designs I was responsible for generating, processing and maintaining the B2B sales received from independent clients. I was the first point of contact when customers were placing orders and/or making enquiries, I also handled the sales generated online via the company’s website, and amazon. With this in mind I also had a hand in re-editing the website and liaising with designers to make aesthetic changes, meeting and discussing them with directors and through this began leading and generating additional sales through the new social media pages such as Facebook & Twitter. Quality Checking: This part of my job role includes using my knowledge and initiative to check goods that have been received and deciding whether the quality of the product is of a standard accepted by LC Designs and would be of a customer and consequently reporting back to the Quality Check Department for further analysis and correspondence with manufactures.
In this, which was my first job, I worked in the Communications and Media Unit at Kent County Council, in which I performed essential administration functions within a small team, ensuring the smooth day-to-day running of this indispensable group. One of my main jobs other than administration was assisting my colleague in the production of the tri- weekly Media Monitoring & social coverage pack that was distributed to staff and councillors at Kent County Council.
Certificate of Higher Education in Music Production; FHEQ Level 4
Merit - National Diploma in Music Technology; Level 3