About me
A user researcher, concurrently translating business and user needs of the financial services space into defined research goals and projects; directly communicating and championing actionable insights to solve business problems by improving the end user experience.
Working in a centralised research function and engaging with stakeholders across all business departments and effectively prioritising projects based on impact to business objectives and the end-user experience.
Contributing to the development of innovative new products and online experiences, in conjunction with the digital transformation of existing systems in line with the expectations and needs of today’s user.
With a depth of experience applying a broad range of research methodologies both remotely and in person.
Work history
UX ResearcherOctopus Labs
London, United KingdomFull Time
Unearthing research insights for multiple cross disciplinary digital teams across product, website and systems development. Working end to end on projects, evangelising UX practice and building relationships with stakeholders of varied background.
Methodologies:
- semi-structured depth interviews interviews (in-person & remote)
- Card sorting (in-person & remote)
- Usability testing (in-person & remote)
- Surveys
- Competitor analysis & benchmarking
- Facilitation of cross-functional workshops for evangelising process, analysis of data, ideation
Skills
- User Research
- Agile UX
- UX
- Design Research
- Qualitative Research
- Client Presentation
- Competitor Research
- Insight Analysis
- Actionable Insights
- Behavioural Insight
Education
T
T
Bachelor of Arts (BA) The University of Nottingham
Nottingham, United Kingdom
BA (Hons) English Language & Literature 2:1