Financial Times Top 100 most influential BAME leaders in UK Tech. Is an accomplished Digital Transformation Consultant/Director with executive-level experience and excellent stakeholder management skills. With a significant rack record of achievement in developing and implementing innovative technologies, as well as enterprise systems that facilitate business processes and strategic objectives. He has a powerful blend of technology vision and business acumen which results in consistent development of influential business strategies supported by cost-effective IT infrastructure and applications. His broad career experience covers programme and project management, product and strategy design/development from consultancy through to board level advisory. He blends Agile, Lean techniques to effectively manage and inspire multi-disciplinary, multi-location teams on and offshore to deliver exceptional digital and technology solutions.
Engaged by the recently appointed CTO, to help formulate a Global IT Strategy for the firm to identify and drive strategic activities, infrastructure and technology change to ensure the firm continues to develop and deliver world leading Legal technology products and services. Focusing on moving the firm to a cloud and APi’s first technical architecture model. Defining and prioritizing key business areas and systems for cloud acceleration. Developing new procedures and ways of working to facilitate continuous improvement and delivery, implement an agile culture and DevOps. Define the data & information strategy for the firm in line with the global objectives and growth plan. Re-shape the programme delivery strategy (budget circa £100m) re-plan and prioritize a complex global technology portfolio for the next 3yrs.
Remit Autonomously manage a headcount of 120, Agile onshore and offshore specialists, accountable for the delivery of TalkTalk features, product experiences by coordinating multiple teams within multiple organisations (SI’s, Business Units, B2B Partners) across a complex supply chain. INTERIM HEAD OF TECHNICAL PROGRAMME MANAGEMENT – DIGITAL Applied lean delivery best practices across the internal TalkTalk supply chain with particular focus on establishing accountable order, managing a multi-programme product roadmap, and driving competitive time to market releases through continuous delivery methods. Working with CxO and key senior leaders across TalkTalk while taking ownership for delivery of business-critical systems and contributing to re-planning of strategic delivery pipeline.
Remit - Assigned to CP to realign and deliver of the Phase 2 Digital Roadmap (AEM Digital Omni-channel Accommodation & Activity Booking Platform, Datawarehouse, ERP integration, develop and implement Adobe Campaign & Analytics, define digital growth strategy and roadmap, architect Ireland Resort website INTERIM DIGITAL PROGRAMME DIRECTOR (CHIEF PRODUCT ARCHITECT) Responsible for the realignment and delivery of the Phase 2 Digital Roadmap, management of programme SLA’s, P&L financial control (budget of £17m+). Resource profiling & planning, 3rd party Service supply contract negotiation for the delivery of online omni channel customer experience platform for the new resort in Ireland. Co define future technical and solution architecture model with resident Enterprise Architect, established microservices/cloud driven technology design and development framework and principles incorporating DevOps & CI/CD, produced a scalable technology, services and application roadmap. Manage and improve the usability, design, content & conversion of the website, mobile app and customer relationship platforms. Establish regular review process with Marketing, Sales, Contact Centre and IT to discuss performance, scalability, analytics, metrics and features for future Digital roadmap.
Joined leadership team of PwC’s revenue growth management to support the growth of company. Helped clients in realizing IT and business benefits in-line with the clients’ roadmaps by advising partners on best strategic approach for programme delivery.
Introduced Digital Governance across UoR by establishing a Product Direction Group comprised of the Universities' senior management team, academics, and heads of schools, research leaders, and business operations managers. Proactively identified new digital products and services to deliver a unified seamless agnostic user experience for students, academics, researchers, staff and alumni. Introduced connected user experience principles; a future proof digital target operating model, which allows UoR to deliver innovative digital products and services enterprise wide focused on the student, staff, research, alumnus, and business service’s needs. Introduced a structured agile methodology to manage the delivery of a complex programme portfolio spanning business as usual. Performed new products/services and vendor services supply to ensure actions, issues, and risks are carried out in a controlled way.