I am a young fashion professional specialising in retail, inventory management, marketing & PR and PA assisting. Currently working closely with the Managing Director which I thoroughly enjoy, who is responsible for the UK business operation at Gentle Monster. A creative thinker who is highly organised with strong communication skills. At the start of my fashion career, I will absorb as much information as I can to help build strong connections beneficial for my-self, but more importantly, the company I work for.
Executive AssociateGentle Monster
London, United KingdomFull Time
Presently Working in the head office. Primarily my role is focused on Inventory management, whilst performing other essential tasks to help with the running of the retail operation. Being shop floor based at first helped me build my product knowledge and gave me great insight on key elements for performing a perfect sale, understanding how our trading works and who our typical customers are. This has given me great knowledge of our product which was a great advantage when I started working alongside the MD. I have become the key person for adjustment training, therefore can teach my colleagues the correct techniques whilst having a close working relationship with our overseas HQ and the managing director of the UK operations. - Working alongside the Managing Director of the UK operations, with PR and marketing agencies to seed product and make sure they reach the most influential people of the media. - Controlling the deliveries that we receive from HQ, uploading them onto our system and preparing them for delivery to ensure that they reach each respective warehouse – Selfridges concession, Selfridges online, Argyll Flagship. - Overseeing around £1 million worth of product in our 3 warehouses and managing any discrepancies we may have – I would find this information out from our stock takes and then to make sure that was correct, I would do my own stock counts for each store once a week, ensuring all information was accurate before sending our findings off to HQ. - Managing monthly sales from Selfridges ensuring again, that there are no discrepancies. - Updating the Sales Associates/Management team, with the latest PR coverage from each month. - Working closely with the flatline management team across both store locations, informing them of any updates from HQ regarding product. - Maintaining professional relationships with the Digital Trading Coordinators at Selfridges, reporting any changes/updates in our prices or our online sales so they can coordinate that with our concession. - Managing diaries and organising meetings and appointments. Booking and arranging travel, transport and accommodation – controlling the access to the Director. - Managing stock flow between both stores physically and systematically. Managing the subsidiary items between both stores also. - Assisting in minor tasks to help keep the office/staff rooms/back of house areas, a nice environment to work in.
Retail Disputes TeamRoyal Bank of Scotland
- Southend-on-Sea, United KingdomFull Time
During my employment at RBS I was a part of a Disputes team where I would answer phone calls from customers who needed any assistance regarding their bank accounts. Typically providing basic information, like the status of the customer’s account and balance, I would also raise disputes over certain payments they had not authorised to go out. As I had access to our customers personal data, confidentiality was a massive factor in the business to ensure no fraud could be committed – this is where my skills of communication were developed and practiced, as well as becoming a trusted employee, enough so that customers would feel safe speaking with me. - Taking phone calls from customers who have queries about their financial status in a nice friendly manner, ensuring them that they are in good hands and any help they need I can assure I will assist. - Assisting customers if they needed to raise any disputes for certain payments that they were not aware of leaving their accounts. - Providing an outstanding service to all customers regarding their accounts. Making them feel safe and gaining their trust so I could work the full extent of my job and help the customer with any queries or concerns they had. - As well as dealing with disputes over minor payments, I would also have cases of a large sum that could be from gamblers, in which I would be obliged to cancel their accounts and provide any help I could for the customer.
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- Social Media
- Verbal Communication
- Administrative Assistance
- Time Management
- Deadline Driven
- People Person
- Social Communications
- Press Events