About me
A conscientious and professional client executive with experience in both customer relations and managerial roles. Currently seeking an opportunity in order to enhance current skills and develop new talents. A highly organized and efficient individual driven by new challenges, looking to optimize and utilize a meticulous attention to detail, friendly professional manner, and outstanding customer relations.
Work history
Client ExecutiveHearst Magazines UK
Market Harborough, United KingdomFull Time
Ultimately responsible for the success of client engagements- Bauer Media, National geographic, The Tablet. Responded to client inquiries via phone and email. Resolve utility billing calculations and discrepancies. Completed the monthly billing for assigned communities. Implemented solutions to optimize customer experiences and meet set SLAs.
Customer AdvisorHearst Magazines UK
- Market Harborough, United KingdomFull Time
Delivered excellent customer service for clients such as Condé Nast and Archant. Promptly delivered resolutions and advice in a professional and efficient manner, while meeting and exceeding set targets for call and email quality.
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Skills
- Client Communication
- Client Consultations
- Client Engagement
- Microsoft Office
- Creatively Minded
- Data Analysis
- Data Management
- Creative
Education
BSc Natural SciencesThe Open University
Milton Keynes, United Kingdom
Part-time qualification.
K
K
A LevelsKing Edward VI College Stourbridge
- Stourbridge, United Kingdom
Chemistry, Biology and Mathematics