Elena Cristina Lupu
Available

Elena Cristina Lupu

Passenger Services AgentLondon, United Kingdom
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Pip Jamieson
Elena Cristina Lupu
Available

Elena Cristina Lupu

Passenger Services AgentLondon, United Kingdom
About me
Experienced in assisting C-suite executives, in offering exceptional customer service and in training and educating others. However, my biggest passion is the Luxury Shoes Industry where I have spent almost 10 years of my life learning absolutely everything imaginable about shoes and the manufacturing process (near Florence in Italy). Speaking of my character, I easily connect with people of all backgrounds and cultures and I feel very comfortable communicating at any level. My (would like to believe creative) mind stimulates me to invent and implement ways of completing tedious or repetitive tasks in order to increase efficiency and productivity (I just cannot help it!) :o)
Work history
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    Passenger Services AgentASC Cargo Handling
    London, United KingdomPart Time
    London Heathrow Airport - Terminal 2 (Mainly: Malaysia Airlines & Alitalia. Also: Air Malta, Kuwait Airways, Royal Air Maroc, Oman Air, Vietnam Airlines, EL-AL) Having worked steadily through the pandemic helped me showcase my adaptability and flexibility as the roster changed unpredictably with little to no notice. To my own initiative decided to learn a new check-in/boarding system so as to become more versatile and help my company survive through a rough time, and was trusted to use it without any additional training. Offered complete availability and free of charge shifts if ever the company was short of staff. Showed compassion and understanding to distressed passengers. I am the only new employee still not having been made redundant.
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    Executive Assistant, Office Manager & Business Developer (Leather Cutting Factory for Luxury Footwear)Arte Pelle SRL
     - ItalyFull Time
    Next to performing all the typical tasks of an office manager and EA, I also created the website of the company from scratch, taking all the pictures and videos, creating the logo and writing all the content in two languages. Set up their LinkedIn page so as to help them achieve more visibility and designed the business cards and promotional brochures for potential clients. Developed a high interest into the next phase of shoes production (after the cutting phase) and helped the company integrate it into the production process. I personally supervised and audit this phase, therefore doubling the factory’s revenue. With their help, I designed and started to produce my own shoes line.
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Skills
  • Italian
  • English
  • Shoe Making
  • Shoe Design
  • Shoes
  • Leather Work
  • Industrial Manufacturing
  • Manufacturing
  • Accessories
  • Calendar Management
  • Data Analysis
  • Data Collection
  • EA
  • Fabric
  • Fabric Cutting
  • Ideas Development
  • Image Manipulation
  • Image Retouching
  • Leadership
  • Management
  • Office
  • Office Administration
  • Office Design
  • Office Management
  • PA
  • Photo Editing
  • Photo Retouching
  • Photography
  • Photography Editing
  • Photography Shoots
  • Sample Cutting
  • SAP
  • Teaching
  • Team Building
  • Team Collaboration
  • Team Development
  • Team Coaching
  • Team Coordination
  • Team Leadership
  • Teamworking
Education
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    BSc (Hons) International Business ManagementAnglia Ruskin University
    London, United Kingdom
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    Master’s DegreeUniversità degli studi di Siena
     - Italy
    Master Executive in Development and Internationalisation of Small and Medium-sized Enterprises
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