About me
My professional and academic backgrounds have been strongly focused on languages, culture and technology. I aspire to always be involved in projects that reflect the same passion as I have for at least one of these three things. In the last few years my goal has been delivering an excellent customer experience as an agent answering queries, but also as a liaison with developers to be the user’s voice.
Work history
I
I
Product ManagerIKEA
Madrid, SpainFull Time
Ad Review SpecialistSnapchat
London, United KingdomFull Time
• Review of paid content for Snap (On-Demand Geofilters, Lenses, Ads...) with focus on creative guidelines and policy.
• Daily reports, team’s QA, tooling improvement, escalations.
+ Show more
Skills
- Project Management
- Operations
- Customer Support
- Operations Support
- Ad Campaigns
- Reviewing
- Policy Development
- Usability Evaluation
- German
- Fluent Spanish
- QA Testing
- Quality Assurance
- Quality Control
- Research
- UX