Working front of house during the busy London Fashion Week and London Fashion Weekend, primary in the catwalk show spaces seating guests. Working alongside security to ensure guests are seated efficiently and in a timely manner, organising front row allocation. Additionally assisting exhibitors in the galleries and providing information to visitors.
Working in the small Customer Service team for high end fashion brand Joseph. Sourcing products for customers, communicating with stores, organising repairs and exchanges are day to day responsibilities, alongside dealing with complaints, organising mail orders and assisting customers on our website. Arranging customers refunds, credit notes and exchanges and completing daily balance sheets for the finance department. Assisting the Legal Director with customers legal issues and composing letters as necessary. Attending weekly ecommerce meetings to fix website issues and report customer feedback. Liase with the warehouse and stock team to ensure customers orders are fulfilled in a timely manner, and using the stock control system to amend any issues.
Working efficiently and quickly to respond to a high volume of customer enquiries on a daily basis. Main responsibilities included taking calls and assisting customers with the website, placing orders and creating gift cards/promotional codes on behalf of customers, and handling and resolving complaints and difficult situations. After my first month I received the highest number of positive customer feedback comments in the entire team
Assisting Hilary Alexander as she styles the annual Breast Cancer Care Gala and black tie charity event Fashion For The Brave. Liaising with PR offices and press teams to find and secure pieces to borrow for the shows, organising all samples that arrive, pulling pieces from stores and sample cupboards, styling outfits and looks for the show, dressing models at the shows and assisting at fittings.
Assisting the Whitehair Co. team in the hectic run up to London Fashion Week organising shows for two of their clients, Felder Felder and Cristina Sabaiduc. My duties included writing press releases and creating email marketing material, alongside invitation organisation outreach for clients. At Felder Felder show I assisted with VIP and front row seating, and I worked the door at the Cristina Sabaiduc digital presentation.
Whilst interning for a month part-time at Trend Bible, I assisted on the photoshoots and helped put together their upcoming trend books. I also created props for the shoots, and executed any further tasks as necessary in the photo studio.
Contributing to all departments within the online retailer 'Glassworks'. Planning and preparing all social media activity, contributing on photoshoots and model castings, assisting with customer queries , researching potential brands for wholesale, uploading product to the website, writing product copy considering SEO practices, merchandising the showroom and assisting with email marketing.
Working within a busy PR office, sending out samples to various publications. Other responsibilities included updating the database, assisting stylists in the showroom, contacting publications and processing returned samples.
Interning for London Fashion Week. Working the events held at Vauxhall Fashion Scout including catwalk shows and live exhibitions, organising tickets and invites, merchandising the showroom and general office admin duties.
Interning front of house for September Fashion Week. Working the ques at events, providing information to visitors at the front desk and providing the highest standards of service in the VIP lounge. Furthermore assisting in production as necessary, including dressing models and assisting in rehearsals.
Sample management using database systems, preparing samples to be sent out to shoots and publications and processing returns. Taking phone calls and merchandising the showroom were daily duties, in addition to press coverage research, recording clippings and general office admin.
Fashion PR, marketing, events, journalism, trend forecasting. Received a 2:1