About me
A highly ambitious and energised individual with extensive experience in customer relations, administration, project support, account management, scheduling, co-ordination and invoicing. Recently graduated from University College Dublin in Economics and English which has provided extensive knowledge in both current affairs and modern and historical literature. Have worked in a leading auctioneer business in a highly competitive and fast changing environment. Enjoy building and developing relationships, bringing focus, energy and enthusiasm to create a positive customer experience. Currently looking for new a opportunity working in a large multi-national company to expand my experience.
Work history
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Receptionist & AdministratorMcGovern Estates
Wicklow, IrelandFull Time
Responsible for handling face to face relations with all clients, prospective purchasers, tenants, landlords and other property service providers. Have worked in this company on a part-time basis since September 2016.
-Prepared marketing materials for various properties, proposals for prospective clients and assist in preparation for presentations to stakeholders.
-Managed and dealt with time management systems and CRM systems to maximise their benefits.
-Supported ongoing projects including scheduling viewings, co-ordinating appointments, preparing brochures and handling queries.
-Handled all incoming calls ensuring best practice was followed for all interactions and queries were resolved in a professional and timely manner.
-Handled all banking responsibilities including account reconciliations, invoicing and payments.
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Maitre D' and ServerCafe Gray
- Wicklow, IrelandPart Time
Key member in a team of eight in running a restaurant/Cafe and as a result have received excellent reviews regarding the quality of friendly staff and speedy service.
-Trained in new staff in computer systems, processes, customer service and barista skills. As a result Cafe Gray has made a name for itself as a highly regarded coffee shop and restaurant in the area.
-Managed customer complaints ensuring that any dissatisfaction was handled by providing them with a positive experience.
Skills
- Adminstration
- Account Admin
- Phone Skills
- Account Management
- CRM
- Customer Experience
- Custome Service
- Customer Satisfaction
- Customer Relations
- Invoicing
- Sales Support
- Cash Handling
- Microsoft Office
- Building Relationships
- Client Relationship
- Client Relations
- Training
- Mentoring
- Stakeholder Management
- Presentations
- Commuications
Education
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Bachelor of Arts (BA) University College Dublin
Dublin, Ireland
I received an honours Bachelor Degree in Economics and English