About me
A highly organised Textile Graduate wanting to be based in a more creative environment. With a wealth of Hospitality, Customer Service and Administrative experience, I am a conscientious and proactive team player who thrives in a fast paced environment. By combining creative studies, demanding Local Authority employment and English teaching, I have proven that I am a driven and versatile individual who is able to perform successfully under pressure.
Work history
I
I
Helpdesk Officer/Admin AssistantIsle of Wight Council
- United KingdomFull Time
Managed all initial correspondence, improving response times by 40% and reducing pressure on the team
Recorded information accurately and maintained strict levels of confidentiality with sensitive material
Developed an effective signposting process and reduced re-referrals by completing initial action forms on behalf of other departments
Identified an unnecessary back log of open referrals. By incorporating ‘chase-ups’ in to my daily routine these were reduced by 80%
Worked successfully with all members of the team and felt confident liaising with legal and medical professionals
Consistently devoted extra time in order to meet deadlines and support vulnerable service users
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A
English TeacherAvantis and Pineda
- L'Hospitalet de Llobregat, Barcelona, SpainFull Time
Demonstrated strong leadership in classes of up to 25 students; teaching children between the ages of 3 and 15
Executed informative, enthusiastic and engaging lessons
Focused on being imaginative and resourceful to compensate for a lack of equipment and teaching materials
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Skills
- Organisation
- Creative
- Travel Planning
- Customer Services
- Customer Focused
- Time Management
- Design
- Customer Communication
- Coordinating
- Administrative Skills
Education
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T
TEFL CertificateThe TEFL Academy
- United Kingdom
L
L
Textile DesignLoughborough University School of Art & Design
- Loughborough, United Kingdom
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