I have been working within the creative field for almost 4 years and have gone above and beyond all kinds of responsibilities along the way. From growing social channels, extensive user research, putting together reports, strategy maps, creative direction, setting up artwork, graphic design, social marketing all the way through to studio and office management. As well as doing this full time, I am a freelance Illustrator with an Etsy shop and Instagram handle, please see below for links.
Skills: Illustrator, Photoshop, InDesign, Procreate, Communication, Strategy, Social Media Campaigning, Organisation, Logistics and Facilities Management, Social and Account Management.
Instagram: @elljdavies
Etsy: https://www.etsy.com/uk/shop/elljprints?ref=search_shop_redirect
Work history
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Office Manager and Design AssistantUnited Agency
London, United KingdomFull Time
Creative direction within the Artwork and Design department (use of colours, sourcing imagery, sizing’s, referring to consumer research and client briefs), creating monthly newsletters and presentations using Powerpoint which is sent out to the wider company of 500+ staff members, (wellbeing, internal news, awards, social occasions.)
Artwork set ups (setting up bleed, checking sizes, DPI/resolution) so that it’s approved at senior and client level and ready for print which is seen by thousands in store.
Writing detailed briefs after liaison with clients such as (Nestle, Boots, RB, Brand) and seeing it through at every stage from artwork, sampling to production whilst keeping communication with clients and relevent teams.
Photography management for all POS/launches that go into stores. Using photo’s for securing future work, entering competitions and creating case studies.
Office management including heavy administrate tasks, meeting and greeting clients, diary management, PA responsibilities to CEO and senior staff members, prioritising tasks, answering the phone, travel bookings, logistics management making sure all samples are with clients in a timely fashion causes us to meet deadlines and receive more work, events and social occasions management improving all social interaction within the company between employees and improves company morale, regularly presenting to the office of 60+ staff members, control of 4 main inboxes, booking meeting rooms and refreshments making sure all meetings run smoothly so that clients return, overseeing the office and making sure it’s presentable at all times.)
Facilities and supplier management including regular contact and booking services with sanitary providers, cleaners, pest control, PAT testing, AC and AV engineers, providing printing meter readings, being the first contact for any building issues, organising contractors.)
Stock management including unloading and loading of products sent from clients, individually writing out each product name, quantities, sizes, weight and location, stock room maintenance, stock takes, responding to all stock enquiries.
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Social Media and Artwork AssistantHatch
- London, United KingdomFull Time
Regular social media content including copywriting for products and company news/promotions/events, replying to comments, filming short clips and GIFS making sure of consistency across social handles, sourcing props, creative direction and regular ideas for advertising products, product launches.
Research on competitors, consumers, new materials, keeping alert and in the know on new sustainable and vegan materials, presenting this to CEO.
Overseeing and sourcing events for promo’s, confidently speaking to potential consumers, handing out business cards/leaflets and getting across as much information as possible. E.g I found a vegan food festival in London where I saw an opportunity to set up a stand to try and source customers from showcasing our vegan ink and printing accreditation.
Setting up artwork for print (checking bleed, resolution, sizing's, colours.)
Creative direction on purchased business cards, leaflets, branding, posters etc.
Meeting with clients to personally hand over their printing after speaking on the phone and via Live Chat to boost and maintain client relations.
Account management including regularly checking in with clients to ask how their businesses are going, checking if they needed any more printing, putting together account reports e.g stats of last orders, how many orders, what was ordered, how does this compare to the year before, how long since they have ordered, what could we do to bring them back etc.
Live Chat throughout the day responding to any questions that came through
Customer services and complaints, regularly looking through Trust Pilot and reaching out to unhappy customers and providing solutions (also on the phone, e-mail, live chat)
Skills
- Office Management
- Abobe Illustrator
- Account Management
- Creative Approach
- Social Media Marketing
- Social Media
- Design
- Artworking
- Logistics Management
- Project Management