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A highly professional, organised and personable Account Manager with a strong understanding of business and accounting. Proven track record of managing high profile client accounts using excellent communication and interpersonal skills to understand clients’ needs and expectations, working closely with them to ensure impeccable service is received. Looking to undertake a new challenge in a progressive role that will both heighten development and build on the valuable skills and insight gained during current role. Entrepreneurial mind-set and commitment to continuous learning and development evidenced in energy and enthusiasm invested into all daily tasks and long term projects. Described by colleagues and clients as “positive”, “friendly” and “hardworking”.
• Creating, sending contracts to clients • Managing a portfolio of customers’ accounts • Seeing to any upgrades and ensuring the correct processes are adhered to • Maintaining a strong customer-brand relationship • Liaising with the Event team • Managing tickets in our in-house ticketing system • Ad-hoc training staff in how to use ticketing system • Involved in making decisions regarding design, events and client management