I am currently looking for a stronger challenge where I can expand my current skills set and gain further experience into Operations Management role, as my main goal would be to become a Director of Operations in the next 5 years. I am willing to utilize my management, organizational, hospitality and communication skills to the full benefit of my team and the company's bottom line.
Driven by bringing challenging projects to accomplishment, enjoying the people, the journey and the results. My set of competences are defined by an excellent commercial approach to solving problems and developing business processes.
Assertive and enthusiastic , with extensive knowledge of process optimization and an unsurpassed worth ethic. Operations Manager with progressive experience of successfully coordinating the activities of multi sites and four departments concerned with legislation, costs, sales, and distribution of products & services.
Work history
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Operations ManagerSACO
London, United KingdomFull Time
Support the Operations Director in analysing and understanding the reasons behind success and failure and enabled the smooth workflow and daily operation met KPIs/goals.
Completed a 6 months refurbishment plan for 40% of the portfolio and reached the L2 targets of 3 out of 4 quarters.
Structured an online awareness plan for leisure which reached 100+ reviews in 6 months via TripAdvisor, OTAs and surveys, having an 88.2% GRI.
Achieved a 3% increase in revenue from two main accounts of a yearly total worth £5.3mil by designing and delivering a customized service.
Built a 12% growth YOY in H&S audit scores reaching a 92% out of
100%.
Recruited, retained and coached high calibre employees
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Operations SupervisorSACO
- London, United KingdomFull Time
Improved communication and task planning which predicted 30% of complaints and minimized the response rate to less than 5 working hours.
As an ambassador of the properties, responsible for the organization of familiarization trips and property site inspections (show rounds) for private clients, agents, journalists and photographers to develop sales leads for future business.
Communicate with agencies on a regular basis.
Ability to tackle complex client inquiries and follow-up to ensure complete satisfaction by the guest.
Managing employees’ performance and setting SMART objectives and goals.
Supervised multiple sites and four departments to ensure a high standard flow into the operations.
Skills
- Leadership
- Management
- Microsoft Office
- Problem Solving
- KPI Management
- Business Operations
- Economics
- Relationship Management
- Organised
- Efficient