Work history
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Instagram Management AssistantFlat Space Art
London, United KingdomFreelance
Within my role I focusing on engagement with my clients audience, as well as driving creative, e.g. creating our Instagram Stories and targeted content. I edit my clients images using photoshop/light room and work with her to create a feed our target audience can relate to.
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Customer Service Repfossil group
Milton Keynes, United KingdomFull Time
My role at Fossil involves the after sales side that comes with purchasing a watch from one of our brands. I work with many Jewellers, Fossil stores, our service centre and end consumers to process the repair, replacement or enquiry of their watch. As well as this, I have taken over the Leather department of our Fossil/Skagen Bags. This includes going through the process of why the item has come into the office through to the scrapping of the product. Within my role, I work through a number of reports our managers pull off, whilst answering phone calls and emails regarding watch or leather items/accessories. I have a great knowledge of the SAP system as well as email systems and use excel, word and many other processes in my daily role.
Skills
- Engagement
- Brand Growth
- Brand Awareness
- Conversion Optimisation
- Social Media Marketing