Work history
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Assistant Product ManagerSAGA Co., Ltd.
Folkestone, United KingdomFull Time
Responsible for product management, maintaining relationships with our underwriters and suppliers. New product developments, driving change and implementing Product Governance across Product, Marketing and Commercial.
- Conducting monthly audits and forums to ensure best practice is adhered to and customer outcomes are fair, in line with company strategy and FCA regulations,
- Completing annual assessments of our main core products and their extensions of add-ons. Interpreting KPI’s and business data accounting for the P and L of our products,
- Project management, working with change and other departments pulling together business cases and proposals. Driving product innovation using customer data and research to ensure our products are suitable for our target market,
- Recently made some significant changes to our Travel Insurance product, providing customers more choice and flexibility.
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Team ManagerSAGA Co., Ltd.
- Folkestone, United KingdomFull Time
Team manager of a Travel and Pet Underwriting team, delegating workloads, organising the team and assisting agents in their day to day role.
- Conducting monthly 1-2-1’s with team members to discuss performance, successes and areas for improvements,
- Completing monthly audits of work, ensuring the teams accuracy level remained high,
- Redesigned process maps and forms to be used, to make sure the team were following the same processes and making the right decisions for customers,
Dealing with Motor and Travel referrals, achieved Level 2 Senior Agent and dealt with some of the more difficult and high-profile cases. Gained a lot of experience in this team; stepping up in the manager’s absence, training new team members and working with the team to complete several tasks outside of day to day work.
Skills
- Insurance
- Product Development
- Cross-functional
- Project Management
- Product Marketing
- Microsoft Excel
- Social Listening
- Governance
- Organisation
- Team Coaching