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Work history

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Employer Duties Support OfficerHMRC
Jun 2016Leeds, United KingdomFull Time
I work on the Employer Duties team as a supporting officer, incorporating a cross-tax element to my duties. I coordinate with caseworkers gathering supplementary data on companies, investigating payroll operations, analysing RTI reports and using CISR-Fix. I assist with preparation, correspondence and PAYE calculations, recording contact on Caseflow and electronic files in documentum. I accompany caseworkers on customer visits and produce finalised notes. I am the business unit support responsible for general administrative tasks over 3 sites, but more complexly I lead the Business Unit Report Tool (BURT) utilised in performance management across the region identifying issues with MIS data/tracking trends, I manage the Business Continuity plan for my floor in Castle House and am organising the file removal and retrieval system, Iron Mountain, for WMBC over three separate locations. I have written multiple guidance booklets in several areas of my work and used this whilst training support /non-support colleagues.
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Bar SupervisorEverybody's Social
Feb 2016 - Jun 2016Guiseley, United KingdomFull Time
Controlling and maintaining the overall running of the bar. Ensuring that stock is available throughout the duration of the opening times and preparing in advance for a changeover (day to evening). Allocating roles to staff members at the beginning of the shift with clear direction as to what we are aiming for. Always being available for staff members or customers with queries. Ensuring the service and the quality of the experience is excellent increasing popularity from customers and morale for staff. Arranging breaks fairly according to shift starts and lengths. Arranging get staff events.

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Skills

• Account Manager/pr/banking/finance/tax
• Accounts Administration
• IT
• Administrative Support
• Analytical Writing
• Analysing Data