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Emma Espejo

Customer service

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  • Events
  • Film
  • Visual Arts
  • Writing
  • Art Direction
  • Editing
  • Blogs
  • Presenting
  • Creative
  • Problem Solving
  • Relationship Management
  • Photoshop
  • Word
  • Customer Service
  • Copywriting

Work history


Customer Service


Dec 2015
  • - Customer Care Specialist in fashion (Hackett & Pepe Jeans London.) - Manage large amounts of incoming Emails & calls - Identify and assess customers’ needs to achieve satisfaction - Attract potential customers by answering product and service questions; suggesting information about other products and services - take the extra mile to engage customers - Meet personal / team sales targets - Handle complaints and provide appropriate solutions or alternatives within the time limits and follow up to ensure resolution - Provide accurate, valid and complete information by using the right methods/tools - Keep records of customer interactions and maintain account information - Follow and achieve company SLA ?s - E-commerce (Magento, CRM)




Aug 2010 - Apr 2016
  • Fine Art Wedding Photographer. Portrait photographer. LIfestyle photographer. Editorial Photographer. Coordination and planning.


Writer, Creative and Social Media


Aug 2010 - Apr 2016
  • - Strategy for blog content and social media. - Co-creator of the photography-literary project The Lonely Walkers, with the aim of sharing knowledge and promoting new artist. - Creation of collaborative projects with other blogs. - Collaborations with specialists. - Content stats analysis both in the blog and social media. - Direct contact with followers.


English Teacher

Freelance and Berlitz

Jan 2009 - Apr 2016
  • - Manage and coordinate lessons. - Preparation of official exams. - Motivate and coach students. - Provide best tools and material for the language learning process. - In company lessons.



English Philology

Universitat de Barcelona

Sep 2005 - May 2010
  • Language, literature, history of English and English speaking countries.