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- Customer Care Specialist in fashion (Hackett & Pepe Jeans London.) - Manage large amounts of incoming Emails & calls - Identify and assess customers’ needs to achieve satisfaction - Attract potential customers by answering product and service questions; suggesting information about other products and services - take the extra mile to engage customers - Meet personal / team sales targets - Handle complaints and provide appropriate solutions or alternatives within the time limits and follow up to ensure resolution - Provide accurate, valid and complete information by using the right methods/tools - Keep records of customer interactions and maintain account information - Follow and achieve company SLA ?s - E-commerce (Magento, CRM)
- Manage and coordinate lessons. - Preparation of official exams. - Motivate and coach students. - Provide best tools and material for the language learning process. - In company lessons.
Fine Art Wedding Photographer. Portrait photographer. LIfestyle photographer. Editorial Photographer. Coordination and planning.
- Strategy for blog content and social media. - Co-creator of the photography-literary project The Lonely Walkers, with the aim of sharing knowledge and promoting new artist. - Creation of collaborative projects with other blogs. - Collaborations with specialists. - Content stats analysis both in the blog and social media. - Direct contact with followers.
Language, literature, history of English and English speaking countries.