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Thinkers HQ is a boutique management & investment company with a current portfolio that includes an online and offline retail store and restaurant, an events company, a lifestyle PR agency and an online wine retailer and recruitment agency. As Marketing Manager, I work in the central team strategizing the comms for the business. At present, I oversee all the communications across the 13,000 sq.ft concept store known as Clerkenwell London, an online and offline retailer focussing on fashion & lifestyle, tailoring, restaurant, cocktail bar and events space. I also work with events company ThinkersLive on their current experience package 'Summer Sessions', I have been driving the digital content and the local marketing for their upcoming series 'Summer Sessions at Chiswick House'. Key Tasks Campaign and promotional calendar management - Creating and implementing promotional and topical plans in store and online across the retail and restaurant sides of the business. - Previous campaigns: Brunch at Clerkenwell London, Christmas – The Art of Giving, SALE, Valentine’s Day – The Pursuit of Love, Clerkenwell Sessions with Jodie Kidd, Clerkenwell Design Week, Summer Sessions at Chiswick House. Email management - Yearly content, welcome program, refer a friend initiative. - Creating content, building emails using Silverpop, reporting. PR - Main contact for two PR companies for the retail and hospitality section of the business. - Working with the PR to create blogger, press, and influencer hit list. - Be the marketing support for any press events/activity. Creative - Briefing, managing and approving all creative the business - Managing all digital and print execution. - Briefing and overseeing all photo and video shoots. Retail - Oversee all retail comms – new in, designer spotlight, sale. - Help plan creative calendar with VM team - Drive to commercial awareness to each pop-space within the retail area through partnerships. - Plan key trade and topical moments in line with key buys. Social & Blog - Currently operating on Facebook, Twitter, Instagram and Pinterest. - Overseeing imagery, content, key influences for each platform. - Briefing two social agencies for scheduling and reporting. - Blog content generation, upload, analysis. - Working with agency to drive social strategy. Local marketing, business outreach - Locally targeting business through cold calling, office visits to consumer tastings and offers. - Maximising profile through Google Local activity. - Working with events team to create considered personalised events. - Re-targeting local communities to solidify regular business. Affiliates and partnerships - Working with lifestyle affiliates, partnering with like-minded designers for unique content. - Previous partners; About Time, London Design Festival, Tom Dixon, The Chocolatier, Perfect Cellar, Clerkenwell Design Week, LeBlon spirits, Regal Rogue spirits, Tabl, Arsenal. - Current affiliates: Time Out, Square Meal, Hype, Urban Walkabout, Open Table Brand events - From free drop in events to big brand ticketed events with the likes of Zoe Jordan and Jodie Kidd. - Kick-starting Brunch at Clerkenwell London, Christmas: The Art of Giving, Clerkenwell Sessions, Clerkenwell Design Week, Summer Sessions at Chiswick House. Support corporate event activity - Ensuring every need is met with big organisations like Deloitte and Design Hotels. Process management & Reporting - Instilling appropriate procedures to a start-up company to encourage ‘best practice’ in the workplace. Working with new teams to ensure there is a clear understanding in the business. - Calendar and brief management. - Social, website, email, event and campaign reporting including Google Analytics. - Management of annual marketing budget for Clerkenwell London. - Daily management of two social executives, one team assistant and one marketing intern.
Social - Managing and creating all content across Facebook, Twitter, Instagram, Pinterest and Google +. - Creating a customer care process for all social queries as well as daily management of the contact centre. - Idea generation with editorial for the brand blog. - Launched YouTube channel - Launched paid social ads with Stitcherads on Facebook. - Established a collaborative project with Pinterest for full board optimisation and cross-promotional efforts with Pinterest email editorial in Feb/March/April/June Partnerships - Events and editorial partnership with Red Magazine: November Design Issue & Christmas with Pip McCormac. - Curated Christmas content from Hemsley + Hemsley, Sipsmith and Mister Finch for all channels. - Events and digital partnership with Rachel Khoo and Penguin. - Collaborative projects with The Natural History Museum, The British Museum and The Royal Opera House with agency AKA negotiating exclusive content and competitions to the particular exhibitions. - Social partnership with Pinterest > launching store integrated “most pinned” areas in all stores. - Kick-starting a brand blogger outreach program with PR. - Working with editorial to establish unique content for the brand blog. Events & Store Openings - Created and managed a formalised events process and store calendar for all stores. - Managed brand events with Willow Crossley, Hemsley + Hemsley, Honestly Healthy, Mister Finch and Deliciously Ella. - Project managed the Spitalfields store opening in partnership with Central Saint Martins including; blogger coverage, student & staff discount for CSM, an advertorial in City and Angels, opening day juice tasting with Botanic Lab, opening weekend in-store events and a customer-facing video to be featured in the blog, on YouTube and as YouTube pre-roll activity. Natural Search - Nov 14 – May 15: SEO content creation with agency iProspect - June – Present: Independent link building activities with medium and large scaled bloggers, managing the full life cycle. PPC & Affiliates - Working with iProspect on brand and non-brand and shopping campaigns. - Assisting with the affiliates program; working with Linkshare and RewardStyle. Display - Assisting with display advertising across all devices and within Facebook newsfeeds as well as native ads. Email - Experience of email test and sends with Cheetahmail, Experian - Knowledge of basic email segmentation and reporting Reporting - Creating monthly presentations needed for senior management meetings to review marketing activities passed and upcoming strategies.
During my time at THREE FLOOR I had the opportunity to cover a wider breadth of marketing responsibilities, my role encompassed working with the directors to manage and implement web development, social and email content as well as the wider brand strategy. This enabled me to expand my knowledge in a variety of departments and gain a greater insight into the direction of my next steps as a marketer. Weekly Tasks - Creating and managing the annual marketing budget, developing the marketing strategy and seasonal marketing plan. - Monitoring sales activity linked to brand profile and presence on mobile and traditional social media. - Growing core social platforms and managing the day to day implementation of content.. - Creating a weekly onsite report based on site (using Google Analytics), social and email performance. - Creating an email content schedule, overseeing email design for the weekly execution - Driving traffic to the transactional website as well as drive data capture to increase customer database. - Responsible for keeping track of stock, deliveries and launch dates. Wider Accomplishments - Overseeing web development; migrating the site to a mobilised platform and maximising performance on-site via an external team - Management of external PR agencies in the UK and US and the sourcing of new team’s in emerging market China - Driving commercial marketing solutions through collaborations to drive sales and boost brand perception. - Developing and managing the brand image on all shoots and visual marketing and promotion projects for the brand. - Management of creative, media planning and direct marketing via a marketing calendar.
Daily-Weekly Campaigns - Managing daily-weekly campaigns and promotions; working with retail, editorial, creative, CRM, agency and PR to maximise the potential of each project on-time and within budget. Social Media - Utilising social media across Google+, Facebook, Twitter, Instagram, YouTube, Tumblr and Pinterest to compliment and at times, drive campaigns through competitions and creative innovative content. Including shoppable video content and world-first brand Google+ Hangouts Competitions - Working with partner brands to drive competitions within seasonal MW and WW campaigns via email, social and outdoor platforms. Students - Working with NUS, Unidays and “Cosmo on Campus” to drive social activity within our core market including advertorials and planned ASOS promotions. Shoots - Responsible in the organisation and implementation of product and video shoots for WW activity; creating and editing content relevant to international markets for weekly campaigns. Finance - Management of costs of the marketing team, keeping track of PO’s, credit cards costs and additional spend and reporting it back to the business. Awards - Entering the company into a stream of awards, writing entries, organising assets and payment. Reporting - Reporting back to business using analytic packages such as Webtrends, Crowdbooster, Hitwise to give an accurate review on performance Internal Management - Maintaining status reports, marketing calendars, competitive analysis and project reporting via case studies and decks
- Assisting with developing and project managing all German retention marketing campaigns - Working with the Campaign Manager and Head of Customer Retention with all EOSS campaigns and ensuring the smooth flow of work through Marketing, B&M and Design
B2C Brand Activity - Project-managed integrated global marketing activity “V.I.P” Very Important Plectrum. - Assisted on UK Offline UK retail data capture initiatives “March for Music” Trade Marketing Conferences - Working with event company Acclaim to create conference event - Co-operating with the graphics team to create visual support including the creation of video footage and print support. Tradeshows - Responsible of all preliminary activity for Bread and Butter and Pitti - Working with graphics team in creating assets for BBB brand feature Events - Managed budget, attendees and the internal and external staff before and after the event. Retail Support - Distribution of giveaways, lookbooks and other seasonal send-outs as well as hangers and branded interior items that service UK Wholesale Accounts. - Servicing Wholesale accounts – ensuring that all outlets are supported and are compiling with brand guidelines Internal Management - Raising PO and tracking payments within the marketing department. - Managing the marketing calendar and marketing manager’s diary.
Fashion Management (Marketing pathway)