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I have many years’ experience working in customer facing roles and also within an office setting. I am a dedicated team worker, with an enthusiasm for learning new skills and meeting new people. I work well under pressure, in busy environments and have great interpersonal skills.
Managing the company’s relationship with promoters to ensure that Songkick’s clients’ needs and objectives are satisfied. Working with promoters to ensure that events and their ticket inventory are built within the Songkick CMS and client website. Being responsible for all promoter reporting related to the sale of tickets during the sale window, and for the final reporting that will close each sale. My clients included Metropolis, SJM, Eat Your Own Ears, Communion Music, One Inch Badge and Parallel Lines. I have assisted with artist campaigns for The xx, The Killers, Interpol, Red Hot Chili Peppers, Future Islands, Olly Murs, Dream Theater, Underoath, Daughter, Elbow, Primal Scream, You Me At Six, SOHN and Laura Marling.
Working with music promoters and artists to assist with tours and events going on sale. Managing my clients on a daily basis and creating a personable relationship with each one. Sending sales figures and financial reports to promoters and company executives. Collaborating with the marketing, groups and sales teams to seek to increase ticket sales and revenue. Dealing with customer queries and complaints. Answering emails, filing, photocopying, using the Microsoft Office package, data entry. Working to tight deadlines with embargoed information. My clients included V Festival, AEG Live, Metropolis, Forestry Commission and Westminster Cathedral.
I was promoted to a Client Account Manager role after 1 year.
Booking tickets for customers in public and via the call centre. Assisting the managers setting up the building for premieres, events and conferences. Introducing the films to the 500-seater audience before the screening.
Compiling daily figure reports, filing and admin duties. Booking tickets for the public and dealing with any ticket related issues on show nights. Responsibility for banking the takings at the end of the night and locking up the box office.
Completing data entry, filing tasks, compiling figure reports for managers, giving tours of the University and holding presentations on University life. Helping young people to create and edit films, setting up open days and working on reception and in the call centres. Encouraging young people to consider higher education as an option for them in the future and explaining the courses on offer. Assisting with the educational summer schools for young teens in Southwark.
Booking tickets for the public and dealing with their enquiries by phone and in person. Working as part of a team under pressure in a large music venue. Helping with the cashing up procedures and working as a front of house assistant.
Booking tickets for the public and dealing with any customer enquiries. Working as a front of house assistant and opening and closing the box office. Banking all takings in the safe at the end of the day.
Grade - 2:1
A Level Film Studies - A A Level Media Studies - A A Level Drama - A AS Level Film Studies - A AS Level Media Studies - A AS Level Drama - A GCSE Drama - A GCSE English Language - A GCSE ICT - A GCSE Religious Studies - A GCSE Maths - B GCSE Double Award Science - B GCSE French - B GCSE English Literature - B