Emma Patterson

Client Account Manager

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  • LocationLondon, United Kingdom

About me

 

I have many years’ experience working in customer facing roles and also within an office setting. I am a dedicated team worker, with an enthusiasm for learning new skills and meeting new people. I work well under pressure, in busy environments and have great interpersonal skills.

Skills

 

  • Events
  • Festival
  • Live Event
  • Music Event
  • Outdoor Event
  • Account Manager
  • Account Management
  • Client Services
  • Problem Solving
  • Relationship Management
  • Excel
  • Office
  • Powerpoint
  • Word
  • Administraion

Work history

2016

Client Account Manager

Ticketmaster

Jun 2014 - Feb 2016
  • Working with music promoters and artists to assist with tours and events going on sale. Managing my clients on a daily basis and creating a personable relationship with each one. Sending sales figures and financial reports to promoters and company executives. Collaborating with the marketing, groups and sales teams to seek to increase ticket sales and revenue. Dealing with customer queries and complaints. Answering emails, filing, photocopying, using the Microsoft Office package, data entry. Working to tight deadlines with embargoed information. My clients included V Festival, AEG Live, Metropolis, Forestry Commission and Westminster Cathedral.

2014

Client Account Assistant

Ticketmaster

Apr 2013 - Jul 2014
  • I was promoted to a Client Account Manager role after 1 year.

2013

Visitor Services Assistant

BFI Imax

Apr 2012 - May 2013
  • Booking tickets for customers in public and via the call centre. Assisting the managers setting up the building for premieres, events and conferences. Introducing the films to the 500-seater audience before the screening.

2013

Box Office Assistant

Shepherds Bush Empire

Feb 2012 - May 2013
  • Compiling daily figure reports, filing and admin duties. Booking tickets for the public and dealing with any ticket related issues on show nights. Responsibility for banking the takings at the end of the night and locking up the box office.

2012

Administration Assistant

London South Bank University

Sep 2010 - Aug 2012
  • Completing data entry, filing tasks, compiling figure reports for managers, giving tours of the University and holding presentations on University life. Helping young people to create and edit films, setting up open days and working on reception and in the call centres. Encouraging young people to consider higher education as an option for them in the future and explaining the courses on offer. Assisting with the educational summer schools for young teens in Southwark.

2011

Box Office Assistant

Hammersmith Apollo

Aug 2010 - Oct 2011
  • Booking tickets for the public and dealing with their enquiries by phone and in person. Working as part of a team under pressure in a large music venue. Helping with the cashing up procedures and working as a front of house assistant.

2009

Box Office Assistant

Harrogate Theatre

Aug 2008 - Sep 2009
  • Booking tickets for the public and dealing with any customer enquiries. Working as a front of house assistant and opening and closing the box office. Banking all takings in the safe at the end of the day.

Education

2012

BA(Hons) Digital Film and Video

London South Bank University

Aug 2009 - Jun 2012
  • Grade - 2:1

2009

Gcses, AS Levels and A Levels

Harrogate Grammar School

Aug 2002 - Jun 2009
  • A Level Film Studies - A A Level Media Studies - A A Level Drama - A AS Level Film Studies - A AS Level Media Studies - A AS Level Drama - A GCSE Drama - A GCSE English Language - A GCSE ICT - A GCSE Religious Studies - A GCSE Maths - B GCSE Double Award Science - B GCSE French - B GCSE English Literature - B

Awards

2016

First Aid in the Work Place

  • Qualification completed with British Red Cross.