I am a customer-centric, digital content professional with over six years' experience across the tourism and travel, hospitality, and the arts and heritage sectors. My focus has been on managing, creating and marketing helpful and inspirational digital content for destinations and major attractions.
I'm also passionate about sustainable tourism development.
Work history
Digital Content Manager (Visitor Experience)Natural History Museum
London, United KingdomFull Time
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Social Media and Content EditorTransport for London
- London, United KingdomFreelance
As part of the Travel Demand Management (TDM) team, I managed the creation of the travel advice pages for major events and works which would affect travellers on the TfL network. This included Christmas and New Year's Eve advice, festivals like Diwali and Lumiere, and London Overground's Gospel Oak to Barking line works. It involved taking complex technical information and turning it into simple, easy-to-understand content. I used RedDot CMS to update the website and CX Social to manage and schedule social media posts.
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Skills
- Tourism
- Social Media Management
- Community Management
- Digital Content
- Line Management
- Content Management
- Digital Design
- Stakeholder Management
- User Testing
- CMS Platforms
Education
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Bachelor of Business - Marketing/Tourism ManagementJames Cook University
- Townsville City, Australia