About me
As an Event Manager, I bring professionalism and extensive experience in hospitality operations to meticulously plan and execute exceptional large-scale and high profile events. I am dedicated to crafting unique experiences that highlight the transformative power of art, all while ensuring client satisfaction and a seamless atmosphere for guests.
Work history
Event ManagerBritish Museum
London, United KingdomFull Time
As one of the Museum Event Manager, I oversee the comprehensive planning and execution of a diverse range of internal events, including the prestigious opening receptions for exhibitions and annual dinners. My role requires meticulous attention to detail and a strong understanding of the Museum's mission to create engaging and memorable experiences.
I collaborate closely with various departments, including curatorial, directorate and advancement. This involves coordinating logistics, managing budgets, and developing event themes that resonate with our audience.
In addition to internal events, I am responsible for organising exclusive gatherings for corporate members and sponsors. I work to create tailored experiences that foster deeper connections with our stakeholders, ensuring that their needs and expectations are met. This includes everything from conceptualising event formats to executing seamless hospitality operations.
With a passion for art and culture, I strive to deliver exceptional events that not only celebrate our exhibitions but also promote engagement and support for the Museum's initiatives.
Visitor Experience Assistant Duty ManagerNational Theatre
- London, United KingdomFull Time
As a Visitor Engagement Assistant Duty Manager at the National Theatre, I played a pivotal role in the successful reopening of the theatre following the pandemic. My responsibilities included overseeing visitor services and ensuring that all health and safety protocols were implemented effectively to provide a safe and welcoming environment for our patrons.
I worked closely with a diverse team to enhance the visitor experience, guiding guests through the theatre and facilitating their engagement with our programming. This involved providing information about productions, assisting with ticketing, and addressing any inquiries or concerns. My focus on exceptional customer service helped to reassure and engage audiences as they returned to live performances.
Through collaborative efforts with various departments, I contributed to the development of new initiatives aimed at enhancing visitor interaction and fostering a sense of community within the theatre. My commitment to creating a positive and memorable experience for all visitors was essential during this critical time of transition.
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Skills
- Customer Service
- Coaching
- Management
- Bar Managment
- People Person
- People Development
- Customer Experience
- Customer Journey
- Customer Interaction
Education
U
U
Master Degree in LawUniversità degli Studi di Parma
- Parma, Italy