About me
Very professional, friendly with a positive can-do attitude. Experienced in working in fast-paced environments in the hospitality industry, entertainment and within a corporate environment. A team player and able to work individually and take initiative. Excellent administration and organisational skills with a passion for providing outstanding customer service. Quick learner, work well under pressure and have the ability to get along with people from all walks of life.
Work history
Theatre bars and cafes AGMNational Theatre
London, United KingdomFull Time
• Provide a highly visible, proactive supervisory Front of House presence, greeting and engaging with customers; directing them and providing information and assistance, monitoring service flow and managing queues as required.
• Lead, supervise, co-ordinate, support and motivate team members to ensure the delivery of a professional, consistent and welcoming customer service to all.
• Facilitate effective communication within the team and play a leading role in the induction, training and development of staff, including monthly one-to-one meetings with team members.
• Ensure adequate stock for service by efficient ordering and rotation. To check all stock deliveries, items issued to other departments and account for current stock held, minimise products wastage.
• Ensure all equipment, fixtures and fittings are in efficient working order and are well presented.
• Perform all logistical and administrative duties necessary to ensure the smooth operation of the different outlets.
• Being responsible for professional cash handling within the outlets and to monitor and analyse sales, reconciling stock and takings.
• Have a thorough knowledge of the theatre’s emergency procedures and be able to effectively co-ordinate staff during an emergency, evacuation or interrupted performance.
• Making sure all the food and drink outlets in the building are running as efficiently as possible and to come up with ideas for creating extra revenue.
• Manage monthly stock-taking. Responsible for recruitment and training of new staff.
Visitor Experience Assistant Duty ManagerNational Theatre
- London, United KingdomFull Time
• Ensure the theatre is a welcoming environment for all visitors and audience visiting the venue, ensuring front of house areas are presentable and safe.
• the Venue is open on time, presented in an appropriate manner and with a warm and friendly welcoming.
• Deal with any questions customers may have.
• Organise and lead front of house staff, hold briefings to pass on any show information or any other useful information you find necessary.
• Ensure the safety of the public and staff by monitoring the front of house areas and making regular inspection rounds, ensure fire safety for the building, overseeing building evacuations.
• Offering support and guidance to access patrons attending the venue, becoming familiar with the access provision the theatre offers and ensuring barriers for audience with access needs are minimised.
• Deal with any seating or ticketing issues that may occur, assisting Box Office should they require help
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Skills
- Customer Service
- Coaching
- Management
- Bar Managment
- People Person
- People Development
- Customer Experience
- Customer Journey
- Customer Interaction
Education
U
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Master Degree in LawUniversità degli Studi di Parma
- Parma, Italy