About me

Experienced and driven customer service professional with over 5+ years experience in customer service and 2+ managing a team. I help build great businesses by providing professional support using skills and knowledge that deliver exceptional service every time. Customer Services | Customer Engagement | Complaint Resolution | Client Relationship | Order Fulfilment | Business Development | Problem Solving | Project Management With Digital Tools |Decision Making | Leading A Team| International Sales Support |Retails Sales Support| Organisational Skills.

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Work history

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Operations ManagerA3 Vetements
May 2020Lagos, NigeriaFull Time
Directed all operational aspects of the company: customer service, human resources, administration, distribution, and sales/logistics following the company's objectives. ● Created budget reports, preparation of budgets, and analyse budgets. ● Communicated changes in an order process to all parties involved. ● Maintained and supervised a cordial relationship with suppliers and subcontractors. ● Created and monitored projects and teams. ● Managed the development of existing team members, ensuring that their skills and knowledge are kept up to date and relevant to the brand. ● Managed day-to-day supervision and leadership. ● Recruited, trained, coached and promoted staff development. ● Established and enforced work priorities. ● Monitored customer engagement, ensuring that team members receive and provide feedback duly. ● Conducted regular team briefing sessions. ● Evaluated staff performance and provide feedback. ● Created customer feedback channel. ● Created and managed a customer compensation programme. ● Maintained and increased brand awareness within the online and offline community. ● Tracked and monitored the shipping and delivery of goods both locally and internationally. ● Managed the levels of business supplies and raw materials to identify shortages.
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Virtual Customer SupportA3 Vetements
Aug 2019Lagos, NigeriaFull Time
Regularly liaised with customers through telephone, email and social media. ● Seeing sales through from receipt to delivery. ● Developed a rapport with customers. ● Investigated and solved complaints promptly. ● Offered compensation to customers. ● Received and processed orders ● Kept accurate records of discussions or correspondence with customers. ● Developed feedback and complaints procedures. ● Provided direction to the customer to aid and complete their purchase. ● Provided customer feedback and communications regularly. ● Managed customer support on all social media channels. ● Recruited and managed social media team. ● Managed social media presence. ● Improved brand advocacy by nurturing relationships with customers. ● Maintained inventory and stock levels.

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Skills

• Customer Communications
• Customer Experience
• Customer Management
• Google Docs
• Social Media Management
• Communication Skills
• Communications
• Project Management
• Operations Management
• Business Operations

Education

MSc International Business and ManangementThe University of East London
Sep 2022East London, UK
The course looks toward future trends in business, from the changing role of business in society to the impact that rapidly evolving technology has on business in a global context. It deepens the students knowledge of managing resources, innovation, supply chains, strategy, leadership, change management, marketing, and research.
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BSC Information and Library StudiesDelta State University Abraka
Oct 2004330105, Abraka, Nigeria
A course on Library practices, cataloguing and finding information quickly as well as making same easily accessed.