• Commercially astute technology and digital advisor, strategist and problem solver
• 25 years of global operations and consulting sectors - energy, logistics, government, legal, biotech, and aerospace
• Proven expertise in innovation, digital & business transformation, and emerging technologies (Artificial Intelligence)
• Client-centric leader and critical thinker, well-versed in managing teams of 20 to 300 and budgets > £20m+
• Hult Ashridge Business School MSc in Management graduate, with a strong network of contacts
Experienced IT executive with transferable skillset and ability to influence and make a rapid positive contribution in complex situations.
KEY SKILLS
• Agile Project Management
• Business Intelligence
• Business & Digital Transformation
• Business Process Improvement
• Change Management
• Data Analytics & Visualisation
• Data Governance
• IT & Digital Strategy & Solutions
• Team Building & Leadership
Track record of delivering digital and technology solutions as Director, CIO, CDO, CTO and Principal Consultant.
Work history
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Chief Digital Tech StrategistUtility Computing
London, United KingdomFull Time
The Switching Program (UK energy industry digital transformation)
• Worked on national complex change project with 30+ major industry partners
• Identified key improvements to performance and operating cost of UK Energy Provider Switching system
• Mitigated risk as Lead for independent Core Systems assurance, ensuring acceptance of design stage by cross-industry Board
• Acted as Subject Matter Expert on Digital Transformation, Data Strategy and IT Operations and established awareness of good practice through senior level representation and coordination across industry
Financial Conduct Authority (digital transformation)
• Defined business-transforming data strategy for £600m+ financial services/banking regulator with 3500+ employees
• Refined business objectives with 150 senior managers and introduced strategy mapping and linked data outcomes
• Defined portfolio of innovative data projects and established target operating model
• Developed data strategy and governing principles to support transformation towards data-led regulation, including advanced/prescriptive analytics functions and automation in risk identification
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Chief Digital OfficerXMA/Westcoast
- London, United KingdomFull Time
• Led digital transformation, innovation and advanced data analytics for international £2.5bn B2B2C/B2B/B2C/3PL logistics and distribution business with 1600+ employees
• Defined customer-focused digital strategy supporting business growth, transforming traditional route to market with a £1.5m next-generation digital marketplace (API ecommerce, AI-augmented buying, conversational UX, dynamic/personalised pricing)
• Developed strategies and advised Boards on digital business development, design thinking, agile development and digital services
• Delivered client engagement/Subject Matter Expert services on Machine Learning/data analytics, cloud and digital transformations
• Piloted marketing technologies (AI lead generators, AI assistants and Conversational AI)
• Produced advanced analytics for consumer journeys, linking web analytics, cloud CRM and CMS
• Responsible for value proposition development offering Office 365 custom solutions
• Produced competitive market analysis and customer segmentation for marketing, customer acquisition/retention
• Defined cloud migration and integration blueprint for technological solutions CRM and ERP centred around common data models and integration with strategic partners for business applications
• Provided technological solutions including CRM cognitive interfaces and computer vision solutions
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Skills
- Agile
- Data
- Change Management
- Digital
- Strategy
- Digital Transformation
- Governance
- Leadership
- Innovation Strategy
- AI