About me
Goal oriented and High-performing with exceptional ability to establish rapport with diverse individuals and grow strong positive relationships. Skill in providing information essential to decision making and talent for engaging people individually and in groups. Flexibility to work long hours and work well under pressure.
History of delivering high-quality customer service in high pressure settings, adapting to frequent change and organising time, resources and priorities to meet clients needs .
Proven leadership abilities developed in fast-paced environment demanding sound judgement and quick decisions. Ability to communicate effectively across multiple cultures and nationalities.
Strong marketing and management background and extensive computer training, including knowledge of multiple networking environments and business software packages, website content management and update.
Work history
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HEAD OF RESERVATIONS AND EVENTS’Sea Containers London’ – Lore Group
- London, United KingdomFull Time
-Part of the pre opening Team.
-Responsible for recruiting and training of all F&B Agents, providing performance evaluations
-Working closely with the PR, Sales and Marketing Team to implement a new growth strategy, review and maximize the conversion of the groups, revenue and returning business.
-Issuing contracts to include pro-forma invoice, deposits and cancellation conditions and entering follow up data in Opera and Open Table
-Creating accurate written confirmations and bespoke quotations for clients, building BEO's and functions sheets for bespoke events
-Providing site visits, arranging tastings and making sure all special requests are honoured
-Creating F&B Reports (Marketing traffic generated in the venues, incoming calls, ranking social media channels)
-Point of contact for all members of the VIP/Membership Club, providing engagement and assistance ito external events as per their requirements.
-Develop and enhance the membership experience
Achievement: Created a membership platform for returning/VIP clients - Working alongside with the Sales team for developing and expanding existing accounts. Being part of the Hotel’s Management team, organizing on boarding sessions, and employee engagement scheme and introducing a monthly agenda focusing on the development and progression of the Hotel.
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ASSISTANT MANAGING DIRECTOR‘HQ HEADQUARTERS’
- CyprusFull Time
-Supervised daily operations, preparation of orders, controlling payments, handling of all communications, all inventory/s management and overall office management
-Set up all procedures (IT, on boarding, training handbooks)
-Delivered excellent customer service and created good client relationships, resolving any complex issues. Ensuring all customer special requests were followed through and administered
-Translated new product information and created training leaflets. Updated on-line sessions for www.myhairdresser.com whilst liaising with all international associates
-PA duties to Director including preparing meeting space, preparing research
-Meeting Coordination and calendar management
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Skills
- IT
- Multi-tasking
- Organisation
- Leadership
- Common Sense
- Problem Solving
- Invoicing
- Marketing
- Database Administration
- Event Hospitality
Education
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BSC INFORMATION MANAGEMENT SYSTEMS (MIS)University of Business and Economics, Institute of Technology, Kavala, Greece
Greece
Business and Economics
Algorithms & Arithmetic Analysis,
Introduction to Information Technology,
Structrural Programming,
Human - Computer Interaction,
Computer Architecture & Operating Systems,
Visual Programming,
Systems Analysis - Software Engineering,
Object Oriented Programming,
Data comunications - computer Networks,
Multimedia in Information /management,
Computer Graphics, Database Systems,
Information Management in Client/Server Architecture,
Management Information Systems,
Marketing,
Expert Systems and Decision Support Systems,
E- Buisiness.