About me

As a customer focus product manager, I thrive on leveraging technology and creativity to address challenges within the retail system. My skill set encompasses creative thinking, strategic planning, customer service, and data analysis. With a relentless drive for achievement and a passion for continual learning, I excel in managing multiple projects and performing under high-pressure environments.

QuestionsProjectsExperienceTeam

• I am writing my dissertation on how digital technologies can improve the education system in less privileged countries.

Projects

• 12

  Lockdown 1.0Decided to take my camera and shoot some shots and this is the result :)
• 2

  25th NovemberStop violence against women
• 2

  Ola Pelo x IWOINI have always been fascinated by people's life stories, I love to listen and understand their point of view. That's why I decided to create IWOIN, so new and old generation will be inspired by others Here is Ola Pelo https://www.instagram.com/ola_pelo/

Work history

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Customer AdvisorARKET
Aug 2019ItalyFull Time
Maximise every selling opportunity to achieve store and individual sales targets and KPI indicators. Identify customer needs and answer all product-related questions, such as queries regarding price, location, features, benefits and use of Arket products. Building brand awareness and encourage repeat visits and customer loyalty. Achieve personal and store targets in terms of sales, average transaction value and conversion.
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Social Media Managerace of shades global
Oct 2018 - May 2019London, United KingdomPart Time
RESPONSIBILITIES Responsible for ORS Haircare Europe Instagram Account Collaborating closely with ORS Creative & Marketing Team in France (Haiti 73) Developed a social media strategy and set goals to increase ORS Haircare Europe awareness and engagement Managed competitions and created content to promote ORS Europe Instagram account Planned content and delivery and used tools like Plannoly Regularly liaise with clients via email or face-to-face ACHIEVEMENTS Created and managed content for ORS Haircare Europe Instagram account, resulting in 18.68% account growth from December 2018 to March 2019 with an average monthly growth of 368 followers. Created content for the Kanu’s Heart Foundation X Tesla event.

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Skills

• Html CSS
• Squarespace
• Instagram
• Indesign
• Creativity
• Technology
• Positive Attitude
• Organisation
• Problem Solving
• Italian

Education

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MasterLoughborough University
Sep 2020London, United Kingdom
Digital Innovation Management
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Web DesignAccademia di Belle Arti "Santa Giulia" Brescia
Oct 2014 - Feb 2018Italy
Web and Business Communication Awarded 2:1

Awards

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Winner of the Well being at Work ContestSAEF
I was responsible for the concept of the project and the whole communication side and I came with the final name of the device. Which is a physical platform that calculates, based on certain parameters, the daily water needs of a worker