Work history
Customer Service AssociateSpec
London, United KingdomFull Time
For the past 3 years, I have led the Customer Success team of a pioneering property tech company, providing first-line support to all of our clients by quickly & efficiently solving all questions in a timely and professional manner, escalating to the relevant Account Manager where necessary. As the first hire in the Customer Success team at start-up, I have helped to develop the processes which are now used company-wide, as well as shaping the team and training new associates when they joined.
My role also includes organising, co-ordinating and optimising the daily operations of the company’s 30 field staff. I regularly schedule in excess of one hundred orders per day with a number of changing variables such as location & property details to ensure that we deliver the best possible service to our clients, turning around requests in the shortest possible time by maximising the efficiency of the field staff.