Francesca Ingram

Customer Service Representative

  • LocationWoodbridge, United Kingdom



  • Advertising
  • Administration
  • Assistant
  • Customer Support
  • Data Entry
  • Email Handling
  • Project Management
  • Office

Work history


Customer Service Representative

Auckland Council

Jul 2015
  • Working in the Contact Centre for Auckland Council rates department and Auckland Transport Maintenance and Parking departments. Initial contract of 2 months and extended twice to 5 months. Duties included: • First point of call for customers seeking advice on topics such as their new rates invoices, any Auckland Transport maintenance issues and parking tickets • Managing disgruntled customers with a positive explanation of their situation and suggesting future plans • Setting up payment plans and explaining consequences of not adhering to the plans • Liaising with other Auckland Council and Auckland transport departments to provide the most efficient and effective results for the customer • Working as part of the Auckland Council Team, the largest Council in the Southern Hemisphere, to make Auckland the most liveable city in the world


Administrative Assistant

Financial Compliance Management Consultant

May 2015 - Jun 2015
  • General administrative assistance for a husband and wife working from their home. Duties included: • Analysing data using Microsoft Excel to create new parameters for lending for clients • Checking credit ratings and tracking of current personal addresses • Copying and filing of patient information • Production of emails and letter requests using mail merge and posting said letters • Updating Excel database as payment is received • Management of records while Head of Administration was absent



Law LLB Hons

University of Lincoln

Aug 2011 - Aug 2014
  • Law