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Working in the Contact Centre for Auckland Council rates department and Auckland Transport Maintenance and Parking departments. Initial contract of 2 months and extended twice to 5 months. Duties included: • First point of call for customers seeking advice on topics such as their new rates invoices, any Auckland Transport maintenance issues and parking tickets • Managing disgruntled customers with a positive explanation of their situation and suggesting future plans • Setting up payment plans and explaining consequences of not adhering to the plans • Liaising with other Auckland Council and Auckland transport departments to provide the most efficient and effective results for the customer • Working as part of the Auckland Council Team, the largest Council in the Southern Hemisphere, to make Auckland the most liveable city in the world
General administrative assistance for a husband and wife working from their home. Duties included: • Analysing data using Microsoft Excel to create new parameters for lending for clients • Checking credit ratings and tracking of current personal addresses • Copying and filing of patient information • Production of emails and letter requests using mail merge and posting said letters • Updating Excel database as payment is received • Management of records while Head of Administration was absent