About me

I am UX designer with a background in account management for a large technology company in the UK (Deliveroo). I have a keen ability to think commercially and strategically. At Deliveroo, I consistently delivered contracts wins and grew my accounts. Throughout my career, I have built strong internal and external relationships and I am eager to continuing doing so by refining my ability to balance the client’s and the business’ priorities. The UX field encompasses many aspects I've enjoyed in my previous experiences: understanding others, thinking and strategising creatively, and producing tangible projects at the end. I am eager to continue building my skills as a communicator and problem solver by working to give project direction and improve the user experience through strong research.

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Work history

Senior Account ManagerDeliveroo
Nov 2017 - Apr 2019London, United KingdomFull Time
• Analysing both commercial and operational data to improve partner experience on the platform and drive business decisions to meet company-wide goals. • Building strong relationships with key restaurant partners to maintain growth and deliver profitability for Deliveroo, while improving the customer experience for restaurant partners. • Maintaining Deliveroo’s position as a market leader in my geographic regions by promoting platform exclusivity when managing partner contracts. • Negotiating commission rates with London restaurant chains and independents. • Collaborating with Marketing, PR, Restaurant Operations, Production, and Product teams on joint initiatives to deliver added value to accounts. • Quarterly KPIs were consistently met and exceeded particularly in the business critical area of restaurant exclusivity
Account ManagerDeliveroo
May 2017 - Nov 2017London, United KingdomFull Time

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Skills

• UX Design
• UI Design
• Wireframing
• Research
• Usability Testing
• Prototyping
• Sketch
• Presenting
• Content Strategy
• Information Architecture

Education

UX Design Immersive CourseGeneral Assembly
Jun 2019 - Aug 2019London, United Kingdom
PoliticsKing's College London
Jan 2015 - May 2015London, United Kingdom
Politics

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