About me

I am currently working in customer service for a bank however its not my passion, I love fashion and the industry and what it had and has to offer. I have excellent communication and personable skills and would love to apply them to an industry I love.

QuestionsProjectsExperienceTeam

Projects

• Always be your best self and never let anyone tell you you're not fabulous

Work history

Client AdvisorRBS – Royal Bank of Scotland
Aug 2016Southend-on-Sea, United KingdomFull Time
Organising and keeping on top of the team calendar for any customer amendments or changes that need to be actioned Inbound telephone calls Increasing and decreasing credit limits Opening and closing category codes depending on the client and their usage Working closely with internal departments such as fraud, lost and stolen and the relationship teams. Helping customers keep on top of their payments and limits so not to incur charges.
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Client Relationship ManagerReyker securities
Sep 2015 - Jul 2016London, United KingdomFull Time
Meeting strict deadlines Letter writing free hand Answering inbound telephone calls Making out bound telephone calls Dealing with relationship managers and directors Dealing direct with investment companies and customers Dealing with urgent complaints. Helping improve the business Investigate complaints and company errors Recognise trends in complaints to improve the business Stick to the commitments for our customers and ensure i meet them every time

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Skills

• Telecommunication
• Administraion
• Complaints Handling
• Customer Care
• Client Relationship
• Corporate Communication
• Banking

Education

B
B
10 A*-C GCSE Grades Including Maths, Science and EnglishBeauchamps school
Sep 2003Wickford, United Kingdom
Maths - C English Language - B English Literature - B French - B Science - B Art - A Textiles - B History - C IT - B RE - B