Work history
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ReceptionistRosewood Hotels & Resorts
- London, United KingdomPart Time
Sought upon in a front of house role to provide an exceptional service to new, returning and existing guests.
• Adhering to a framework of processes whilst completing administrative and service tasks including; bill preparation and room allocation.
• Ensuring any service complaints are resolved in a timely fashion and in a manner that the guest is satisfied with.
• Working towards various targets and providing any insight to management as to how hotel revenue and occupancy targets can be achieved.
• Partaking regularly in meetings with management and peers to discuss and explore any initiatives capable of enhancing the guest experience.
Skills
- Sales
- Visual Merchandising
- Luxury
- Market Research
- Hospitality
- Communication
- Teamworking
- Microsoft Suite
- Apple OSX
- Advertising
Education
Consumer BehaviourUniversity of Reading
Reading, United Kingdom
MSc Consumer Behaviour
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Literature and FilmRoma Tre University
- Rome, Italy
Erasmus year abroad programme.
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