About me
I'm an academically-minded, creative and hard working individual, with over 10 years of experience in customer service and a strong desire for a successful career in digital marketing.
My interests include caring for and competing my horse, actively sharing our journey on Social media via my equestrian Instagram account (glg.equestrian_), personal development and holidays.
Work history
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Service Administration & Events Co-OrdinatorMarshall Motor Group
London, United KingdomPart Time
I've had an extensive list of job roles at this company, some of which include the following;
- Supported the Dealer Principal & Senior management team; Helped implement processes for a smooth & efficient running of daily activities, in line with the brand & GDPR guidelines.
- Built a strong understanding of customer & clients requirements.
- Coordinated annual events; Christmas Parties, Charity fundraisers & Team building activity days out
- Administrative duties including; Continually maintained & organised spreadsheets, office files, Constantly updated customer/client CRM systems, banking, cash handling, issuing refunds, taking ownership of enquiries via phone & email, transferring to the relevant department / colleague.
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Assistant ManagerBodean's BBQ
- London, United KingdomFull Time
Supervised activities across branches; Balham, Fulham, Soho and Covent Garden.
- Oversaw & managed the daily operations of both FOH & BOH Teams
- Produced weekly reports of online reviews for GM, Head Chef & CEO
- Day to day contact for all activities, stock transfers & staff cover.
- Part of the winning team for an in-house competition of 'Best Decorated Branch' for Halloween & Created content (photos & videos) for the marketing department to use for brand strategy & advertising.
- Spread awareness of new specialized menu promotions & events held in branches across the franchise, both online & offline.
- Assisted in the training & recruitment of new staff
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Skills
- Social Media Management
- Social Media Marketing
- Copywriting
- Content Creation
- Content Copywriting
- Marketing Strategy
- Marketing Analytics
- Prioritisation
- Organisation
- Customer Service
Education
BA English Language and CommunicationsKing's College London
- London, United Kingdom
Notable Modules; Language and the Media; Critical Discourse Analysis and Electronic Media; Discourse and Social Media; Analysing Stories, Language Politics: Post-National and Global Contexts.
Dissertation in Applied Language Studies -
A Corpus Linguistic Investigation into the Process of Adaptation: The Shawshank Redemption. I analysed the language used in the original Novella, Film and Play Scripts and compared the lexis to identify trends and changes in language use over time using Corpora Software.
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A LevelsOrpington College
- Orpington, United Kingdom
Sociology - A
English Literature - B
Fine Art - B
Film Studies - A
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Awards
KCL's Leadership & Professional SkillsKing's College London
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Jack Petchey AwardJack Petchey Foundation
2 x award winner for;
Outstanding leadership & teamwork (2012)
Hardwork & dedication to studies (2010).+ Show more