Work history
Operations managerSteamed Egg
- London, United KingdomFreelance
- Communicated with clients to facilitate a smooth process from step up to end of event.
- Recognized the team had different ideas of what clients would look like and thier needs. Hosted and facilitated persona creation and user journey workshops to help identify potential untapped market and improve the products quality and efficiency.
- Realized company was leaving a gap in the market for recognition and leads to bring in more business through competitive analysis, and market research. Applied for multiple tech awards and recognition and the company won, and was shortlisted for virtual events company, and remote capabilities.
- Created customer satisfaction surveys to improve the final delivered product.
-Being a former host, recognized there was no dedicated support for hosts. Initiated and managed 10 multinational hosts; through communication and training, succeeded in retaining hosts for over two years
Project ExecutiveHogarth
- London, United KingdomFreelance
-Coordinating travel plans for 300+ people for a trip to the USA, including ESTA’s
-Working within the Langue Validation Translation Team managing 250+ freelancers
-Part of a team that organises workshops abroad focusing on preparation, planning and post-project review
-Processing invoices and troubleshooting any issues that occur and cross-checking them with the financial and scheduling tracker
-Interpret data and created qualitative feedback for budget estimates for Q1 for content, production and validation
Education
C
C
CertificateCareer Foundry
- London, United Kingdom
W
W
BAWilliam de Kooning
- Rotterdam, Netherlands
ERASMUS exchange for 6 months
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