Work history
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Room sales executive / individuals and groups reservationsThe Grosvenor Hotel
Buckingham Palace Rd, London SW1W 9TP, UKFull Time
The Grosvenor Hotel GLH Group
Dealing with communications from guests, travel agents, and referral networks; operating the central reservations system; creating and maintaining reservations records; preparing letters of confirmation, processing any cancellations and amending bookings, processing advance deposits. Preparing and sending out proposals to groups and to individual reservations, issuing contracts and invoices.
Contributed to maximise all sales opportunities and ensured the hotel operates to the highest occupancy.
Developed new contacts and established business partnership.
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Reception/Security SpecialistSecuritas SA
- Nyon, SwitzerlandFull Time
Greeting and welcoming visitors; operating the front desk switchboard; managing room bookings system; keeping track of visitors and staff records; reporting maintenance, health & safety and security issues.
Implemented procedures to heighten the front of the house standard to a first class level of customer service.
Focused on health, safety and security in the workplace, reviewed procedures and, in liaison with Environmental Health and Safety management, implemented new procedures.
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Skills
- Customer Services
- Mac
- Foreign Languages
- Project Management
- Art History
- International Relations
- Book Keeping
- Financial Administration
- Admin Officer
- B2B Sales