Giovanni Russillo

Program Manager

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  • LocationUnited Kingdom

Skills

 

  • Advertising
  • Presenting
  • Marketing
  • Problem Solving
  • Project Management
  • Consumer Behavior
  • Creative Thinking
  • Excel
  • Office
  • Powerpoint
  • Word

Work history

Currently

Program Manager

Amazon

Jun 2013
  • Program Manager, Customer Service ? Part of Shopping Effort Reduction Team. Individually contributed to 15K reduction in customercontacts as a result of new info and functionalities implemented on the amazon.es webpage ? Created and improved Spanish policies on customer returns and concessions ? Coordinated and trained agents in ES Customer Service Centres

Education

2011

Economics and Social Sciences

Bocconi Univesity

Aug 2009 - Dec 2011