Work history
Program Manager
Program Manager, Customer Service
? Part of Shopping Effort Reduction Team. Individually contributed to 15K reduction in customercontacts as a result of new info and functionalities implemented on the amazon.es webpage
? Created and improved Spanish policies on customer returns and concessions
? Coordinated and trained agents in ES Customer Service Centres
Skills
- Advertising
- Presenting
- Marketing
- Problem Solving
- Project Management
- Consumer Behavior
- Creative Thinking
- Excel
- Office
- Powerpoint
- Word
Education
Economics and Social Sciences
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