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Grace Inouye

Harrods - Personal Shopping Administrator

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsRetail Brand Manager - Client Administrator - Fashion Marketing

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About me

A highly resourceful, innovative and enthusiastic individual who possesses a considerate amount of knowledge regarding Personal Shopping, Luxury Retail, Administration, Sales, Fine Art and Social Sciences. I’m a quick learner who can absorb new ideas with ease. I’m incredibly well organised and pro-active. Regardless of my situation, I am always forward-thinking and constantly coming up with new ways to improve myself and the company I represent. I absorb new ideas quickly and invite any "problems" that may come my way. I've always craved some form of creativity in my life whether it be professionally or personally. Naturally, this creatively also helps me to think abstractly in professional environments. I also have the added benefit of being a highly logical thinker who uses structure and reason to evaluate a situation before coming to a conclusion. This diversity of traits has helped me excel in all of my previous careers as I believe few people have the ability to use both to their advantage. I am an efficient worker when left to my own devices but can also be an excellent team player and am able to work harmoniously amongst others. I'm incredibly organised in all aspects of my life and am able to prioritize duties effectively, even during complex and busy environments.

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Skills

  • Luxury Sales
  • Administraion
  • Communication
  • Clienteling
  • KPI
  • Effective Stock Management
  • Assistant Buyer
  • Visual Merchandiser
  • Able to use Microsoft Word; Excel; Access; Publisher
  • Admin

Work history

Currently

Lead administrator

Harrods

Mar 2017
  • London, United Kingdom
  • Full Time
  • • Providing central support to the entire Personal Shopping Department; including the manager’s of all Personal Shoppers, F.O.H., Operations, Marketing and the Director of Personal Shopping. • Delivering accurate and prompt weekly reporting including the department’s weekly Trade Report to be presented to heads of the company. • Pulling and analysing figures on brands, categories, personal commission schemes etc. Raising P.O.s, arranging petty cash, IDTs, travel expense reimbursement. • Assisting the department in achieving all KPI’s, successfully achieving our acquisition target, cross-sell and financial target. • Liaising professionally with all relevant departments in-store and with representatives of all Luxury retail brands involved, building valued relationships. Confidently deal with all enquiries, requests and problems and do so by demonstrating initiative • Organising weekly trainings for the Personal Shoppers and Stylists both in-store and off site. Arranging national and international travel independently for Fashion Weeks, Art Basil, Trade shows etc.

Currently

Brand Ambassador

Harrods

Mar 2016
  • London, UK
  • Full Time
  • • Achieving personal, internal and external sales targets consistently. • Providing weekly trade reports and analysis on clients and sales. • Maintaining a high standard of KPIs. • Actively clienteling by building loyal relationships with clients - enabling me to develop a strong personal client book. • Brand ethos maintenance and always having an up to date knowledge of the brand. • Organising in store training and promotions. • Proactively promoting the brand myself through my connections with clients and other staff members within Harrods. • Working closely alongside buyers; reporting on current season sales and attending the buying presentations from the brand. • Organising atelier special orders for client through direct communication with our buyers and vendor. • Visual merchandising. • Stock management; sale throughs, stocktake, RTV etc. • Being able to work harmoniously and effectively with other members of staff.

2015

Brand Consultant

Malgosia Stepnik

Mar 2013 - Jan 2015
  • London, UK
  • Full Time
  • • Eliciting sales of artworks, home furnishings and womenswear. Sales Assistant • Organising and attending meetings with clients, PR agencies, galleries. Personal Assistant • Producing official letters, inventories, newsletters and look-books. • Consulting on the creative process of artwork and retail clothing line. • Assisting with branding, media coverage and maintaining contacts. • Arranging logistics of international travel for business, such as accommodation, event invitations and arranging new meetings.

2015

Administrator

Art

Jan 2013 - Feb 2015
  • London, UK
  • Full Time
  • • Maintaining thorough customer records and inventories. Assistant and • Communicating via phone / email with U.K. and international press (Vogue, I.D. Eyewear Consultant magazine), entertainment companies (BBC), PR firms, company suppliers etc. • Arranging and expediting international deliveries of high value. • Seeking out new sources of product supply, then comparing them as to attain the best financial option for the company. • Budgeting funds for the purchase of new stock, shop maintenance, marketing and events. • Preparing confidential information such as non-disclosure agreements with various companies. • Achieving sales targets for myself and the store. KPIs etc. • Eyewear styling based on in depth product knowledge as well as information regarding prescription lenses, glazing laboratories etc. • Maintaining an extensive and on going relationship with clients.

Education

2011

Bachelor of Arts in Art History

University of Queensland

Feb 2009 - Feb 2011
  • Brisbane City QLD 4000, Australia
  • Majoring in Art History, Anthropology, Sociology and Drama.